IT Infrastructure Technician
: Job Details :

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services. Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics. Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage. And finally, the Company's technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued support around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.POSITION SUMMARYThe IT Infrastructure Technician is responsible for all onsite service and support needs for our customers. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software.REPORTS TOMSP Operations ManagerSUPERVISESMay lead, train, or participate in work team assignmentsESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Design and implement IT infrastructure solutions that meet the company's technical requirements and business needs.Manage and optimize AWS, Microsoft Azure, Office 365, and SharePoint Online to ensure seamless collaboration and data security.Maintain Windows Server environments, ensuring high availability, performance, and security.Administer and optimize virtualization technologies such as Hyper-V, VMWare, AWS, and Microsoft Azure.Oversee Microsoft IIS and .Net applications, ensuring their availability, performance, and security.Implement and maintain security best practices, policies, and compliance standards across the IT infrastructure.Provide advanced technical support and troubleshoot complex infrastructure issues to minimize downtime and disruptions.Maintain accurate documentation of infrastructure configurations, processes, and procedures.Collaborate with cross-functional teams, including developers, network technicians, and security experts, to achieve project goals and objectives.KNOWLEDGE, SKILLS, AND ABILITIESGood verbal and written communication skillsStrong customer service orientation and desire to improve customer service, perception, and satisfactionStrong attention to detail and organizational skillsAbility to maintain a professional demeanorAbility to work alone and with a teamAbility to develop specific knowledge of the customer and how IT relates to their business strategy/goalsAbility to remain up-to-date with current and future technologies emerging in the industry through IT publications and online materialsAbility to multi-task and adapt to changes quicklyInterpersonal skills such as telephony skills, communication skills, active listening and customer careAbility to evaluate situations and adjust to quickly changing prioritiesQUALIFICATIONSKey qualifications to fill this position are:Bachelor of Science degree in Computer Science, Computer Engineering, related technical field or relevant work experienceMust possess 4-7 years of hands-on experience in the following:Enterprise-level Microsoft infrastructure experience, including Windows Server, Active Directory, DNS, Exchange/Email, SQL Server, and similar.Direct experience managing multi-server virtual environmentsVirtualized systems such as VMWare, Microsoft Hyper-V, and CitrixAWS, Azure Cloud Services Administration and knowledge of PowerShell and JSON scriptingExperience working with monitoring and alerting toolsTroubleshooting experience with application systems deploymentsCandidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)WORKING ENVIRONMENT40 hours per weekAfter hours maintenance as requiredRegular travel to customer locations, some office workOn-call/PagerDuty escalationPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.WHEN APPLYINGPlease prepare a cover letter explaining why you are an excellent fit for this positionPlease discuss your training and certificationPlease describe scenarios in which your logic and analytical abilities have allowed you to troubleshoot and solve problems effectivelyOTHER DUTIESPlease note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.EEO STATEMENTJoink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.#J-18808-Ljbffr