LITTLE LEAGUE® INTERNATIONAL IT INTERNSHIP - SUMMER 2025 Little League® Internationalof Williamsport, Pennsylvania, is seeking a qualified student to join Little League's Information Technology (IT) efforts for the summer of 2024 at our headquarters location in Williamsport, Pennsylvania. The internship will run from May to August with flexible start and end dates. The hours typically follow normal business hours, Monday - Friday and earns $18 per hour for up to 35 hours per week. Acceptance into the internship is contingent on all applicable background checks. The preferred area of study is Information Technology program or related field of study. ABOUT LITTLE LEAGUE INTERNATIONAL Located in South Williamsport, Pennsylvania, we are the administrative and operational headquarters for Little League Baseball and Softball, the leading nonprofit youth sports organization with 80+ years of history supporting youth baseball and softball. Little League® is played in approximately 6,500 communities across more than 80 countries around the world. We believe in the power of youth baseball and softball to teach life lessons that build stronger individuals and communities. A DAY IN THE LIFE OF AN IT INTERN AT LITTLE LEAGUE INTERNATIONAL Our internship program provides a hands-on learning experience with one of the world's most visible youth sports organization and sporting events. It provides the opportunity to assist with our network and technology leaders to help review, assess, and resolve daily technical operational support. You will gain valuable job skills as you assist with Tier 1 network-related incidents/outages. The internship will also provide behind the scenes access to the inner workings of electronic security by installing, updating and managing hardware and software applications. Our interns are invaluable to the team, and we appreciate the unique perspectives and fresh ideas they bring to our projects. Interns at Little League make significant contributions to accomplishing IT and business objectives while gaining invaluable experience in their field of study and building their network. Do not miss this opportunity to build your resume! What you will get from us - Interns will receive on-the-job training from their supervisors and/or other IT staff. Training will help the intern learn the specific processes and procedures of the company, and also help with learning technical skills that are necessary to complete daily tasks. DUTIES MAY INCLUDE: •During this Summer Internship, you will have the opportunity to collaborate and gain exposure across multiple areas of IT •Desktop Support, Network Support, Application Development, Cyber Security, Data Analytics, IT Risk, IT Strategy and Execution, Infrastructure, Automation, and more •Work collaboratively on a cross functional group project(s) with fellow IT staff •Through your project assignments, work with staff and management across IT on a variety of supporting work, including, but not limited to: •Collaborate on activities within your project teams, participating in requirements gathering, analysis, designing solutions, creating specifications, assembling presentations, solution development and testing •Collaborate with business and subject matter experts (SMEs) to transform existing processes to more efficient and automated digital solutions •Elicit, document, and organize requirements into user stories with clear acceptance criteria •Research, collect and analyze data, identify challenges/barriers and provide recommendations •Participate in learning activities to enhance your understanding of one or more of the following: •Agile methodologies for system development •The usage and administration of security tools that control and monitor cyber security •Firewall, IDS/IPS logs, web content filtering logs, net flow device logs, and anti-virus logs •Basic security audits and security logs to uncover possible security violations •Governance activities of the department, IT Data Loss Prevention tools, and vulnerability and risk analysis
- Provide effective installation, configuration, and maintenance of systems, hardware, software, and related infrastructure.
- Driving daily resolution of network-related incidents/outages, on-call processes, system requests, and installation.
- You will interface and coordinate with customers, vendors, program managers, and Information Technology while supporting acceptance testing and troubleshooting.
- Monitor, alert, report, and troubleshoot the network services (voice, video, and data) to ensure secure, reliable, available, and sustainable network environments.
- Provide tech support services to the company staff.
- Setting up new user hardware and physical spaces
- Identify and escalate situations requiring urgent attention.
- Provide direct Help Desk and general user support for installation and troubleshooting of PC's and related hardware and software, access to local network, network services and the internet. Responding to incident and service requests for technical assistance in person, via phone, and electronically
- Learn to become a liaison between IT professionals and end user
- Help create and document standard operating procedures for IT systems, applications and software.
- Assist with physical and electronic security systems as requested i.e., assisting with the printing of badges/credentials utilized by the electronic security equipment.
- Install, configure and maintain hardware devices necessary to operate security, access control and video surveillance systems across multiple networks.
•Perform all other duties as assigned by IT Management WHAT YOU WILL NEED- EDUCATION, EXPERIENCE AND QUALIFICATIONS:
- Education Requirement:Enrolled in an Associate or Bachelor's Computer Science degree program of study at junior or senior level or certification program or equivalent experience.
- Passion for Information Technology
- Knowledge of MS Office productivity software
•Excellent verbal and written communication skills •Resourceful/Problem-solver •Deals well with ambiguity and can adapt quickly to change •Action and results oriented & ability to multi-task •Networking with fellow interns, employees, and leadership across Little League International
- Familiar with information technology and supporting systems.
- Familiar with providing exceptional end-user support.
- Knowledge of windows operating systems, basic LAN and networking concepts and general office equipment.
- Valid state driver's license.
•Strong problem-solving skills •A positive attitude •A sense of urgency to complete tasks by deadlines. •Ability to establish and maintain effective relationships with employees, supervisors, and vendors. DIVERSITY IN THE WORKPLACE STARTS HERE - ALL ARE WELCOME AND ENCOURAGED TO APPLY! We are dedicated in providing a diverse, accepting, and supportive work environment that holds all employees to the highest standards of conduct, integrity, inclusiveness, respect, and engagement. We strive to transform our organization into a place where employees work, thrive, and grow while supporting our collective and individual successes. Little League International is an Equal Opportunity Employer and we welcome underrepresented minorities to apply!Job Questions:
Are you able to work in-person or move within commuting distance of Williamsport, PA (17701) for this internship? Are you a Junior or Senior enrolled in an associate or bachelor's degree program? Do you have knowledge of windows operating systems, basic LAN and networking concepts and general office equipment? Do you have a valid state driver's license?