IT InternDepartment: Data Processing Rating: B21Supervisor Title: Information Technology Manager FLSA Status: Non-ExemptMinimum Qualifications of Education and Experience:Candidates must be actively pursuing a college degree, or have education that will provide advanced technical understanding of computer setup and use.Required License (s):Incumbents in this class typically require:
- Valid driver's license or evidence of equal mobility
Nature of Work:This temporary position will be focused on supporting and enhancing IT workloads through staff interaction, project participation, and use of technology. The successful candidate will learn and gain exposure to the various facets of IT functions, as well as county government and the opportunities of public sector employment. Essential Work Functions (Illustrative only):FrequencyBand1.Provide customer-focused service and have the ability to work with county staff to manage, support, and improve technology solutions supporting all functions in the county. Supporting county IT staff in the setup, configuration, and installation of desktop, laptop, and tablet computers. Answering support calls and creating and routing support requests.Daily10%A12.Supporting county IT staff in the setup, configuration, and installation of desktop, laptop, and tablet computers. Answering support calls and creating and routing support requests.Daily75%A13.Day-to-day Operations of the IT Department, including exposure to a wide range of technologies and systems.Daily15%A18.Performs other duties of a similar nature or level.As RequiredN/BLevel of Decisions:Responsibilities in this classification are typically procedure based with defined goals and processes or methods but have the latitude to determine the speed or order of steps used to complete assignments.Direction Received/Provided:Work is performed under general direction, applying procedures and standards to specific situations. May provide direction/guidance and delegate tasks to others on work methods and procedures.Knowledge, Skills and Abilities Required:
- Technology troubleshooting techniques;
- Customer service principles;
- Ability to follow industry best practices and documented procedures to efficiently deliver desired results.
- Possess strong computer skills using Microsoft Windows.
- Willingness to learn more about technology and IT operations.
- Providing end-user support;
- Communicating technical information to a non-technical audience;
- Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Persons with Disabilities:The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.Physical Demands and Work Environment:In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Work performed is typically performed within the Government Center or a satellite office. This is a temporary position and will include up to 20 hours per week with flexibility as needed to support schooling. A 10-12 hour/week commitment is required.Lifting requirement of up to 30 pounds on an occasional basis; up to 50 pounds on a rare to occasional basis with assistance. Occasional positional changes in response to computers, printers, and customer needs. Must be able to perform the following on an occasional basis: fingering, communicating, reading, standing, stooping, kneeling, bending and crouching. Work interruptions are frequent. Driving or riding to work at a service center, attend meetings, participate in or lead training sessions, etc. may be required. Equipment used includes, but is not limited to, personal computer, printers, telephone, calculator, typewriter, copy and fax machine. Additional physical/mental requirements that occur on a rare to occasional basis may not be listed above, but are inherent in performing the position's essential functions. Since the department supports IT functions for the County, there may be occasional needs to alter normal work times to provide continuity of service.Disclaimer:This description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Access to Not Public Data:A county employee in this position may encounter Not Public Data as defined by Minnesota or federal law in the course of the job duties. Any access to Not Public Data should be strictly limited to accessing the data that is necessary to fulfill the defined job duties. While data is being accessed, the employee should take reasonable measures to ensure the Not Public Data is not accessed by unauthorized individuals. Once the work reason to access the data is reasonably finished, the employee must properly store the Not Public Data according to the applicable provisions of Mower County employee policies and Minnesota or federal law. All employees are expected to become familiar with and comply with the requirements of the County's Data Practices and Data Security Policies and a breach of these policies may lead to disciplinary action against the employee.