ND Paper, a leading paper product manufacturer in the US with approx. $1 billion annual sales, is a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited, the largest containerboard producer in China and Asia with $10 billion annual sales.We are an environmentally friendly company that manufactures various types of high-quality pulp, paper and paper-based packaging materials. Our mills in Rumford, Maine and Biron Wisconsin are integrated paper & pulp facilities, and our mill in Fairmont, West Virginia is one of only three in the world that produces air-dried, recycled pulp. Our fourth mill in Old Town, ME produces softwood kraft pulp. We are proud of our 1400 dedicated employees, who together produce more than 1.2 million short tons of pulp & paper annually. Essential Functions/Responsibilities:
- Demonstrate safety as a core value and establish a safe work environment by actively leading the safe execution of work.
- Provide analytical, technical and administrative work in the design and installation of new and existing personal computer systems, printers and RF scanning systems in accordance with existing End User Computing (EUC) processes.
- Responsible for analyzing and solving personal computer-related problems, printer problems, end device RF scanning and other peripheral equipment.Includes contacting vendors for support when necessary.
- Maintain standard documentation to support all EUC related processes.
- Install, configure and test new and re-issued personal computers under the current EUC imaging standards.
- Maintain accurate information and data regarding end-user issues, new personal computer installs and the re-issue of personal computers in the appropriate tracking systems.
- Assume ownership of Service Desk support tickets and respond quickly with timely follow through to resolution.
- Maintain compliance with software licensing and inventory as prescribed by the corporate standard.
- Follow policies and procedures and assist in enforcing computer/electronic communications/voice mail policies.
- Participate in weekly team meetings and one-on-one manager / technician meetings.
- Participate in published HR/Safety training and development initiatives.
- Other duties as requested.
Attributes for Success
- Hard work- tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
- Pursuit of Excellence- strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
- Integrity- treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
- Sense of Urgency- drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
- Entrepreneurial Spirit- act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
- Adaptability- be fluid with ND Paper's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
- Servant Leadership- set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.
Degree Requirements:
- Graduate of or student in IT Related program or technical field.
Skills/Competencies Desired:
- Motivated and driven with solid interpersonal skills, verbal and written communication, and working in a team-based environment.
- Versatile problem solving and analytic skills with the ability to translate business requirements into technical design.
Technical Skills Desired:
- Learn our ticket-based support systems (TrackIT!)
- Working knowledge of Windows (Win 10/ Win 11) based personal computer and application software - MS Office 2007 / 2010/ 2012/2016, MS Project, MS Visio, Internet Explorer, Cisco AnyConnect VPN, SCCM, InTune
- Ability to learn our Citrix environment.
- General knowledge of Ethernet, Wi-Fi networks
- Familiarity with active directory structure
- Comfortable working in heavily virtualized environment
No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.