Job no: R-000#######
Position Title: Manager of Endpoint Services
Faculty or Staff: Staff
Full Time or Part Time: Full time
In-Person, Hybrid, or Remote: Hybrid
Minimum Starting Rate of Pay: $91,617.00 Rate of pay commensurate with experience
Start Date: 12/16/2024
Job Description: Mount Holyoke College is seeking a forward-looking and hands-on Manager of Endpoint Services to lead a high-performing team of technical experts as they work collaboratively to deliver reliable, secure technology services, enabling a diverse college community to thrive. A strong leader, you'll collaborate at all levels, drawing on your technical expertise and experience to help your team solve complex problems, using community connections and best practices to ensure endpoint services are meeting campus needs. You'll be at the forefront of evolving our endpoint services ecosystem, leveraging recent technology investments in tools like Workday, TeamDynamix and iPaaS to drive operational improvements, re-imagine service delivery and implement next-gen solutions.
Team & Operations Management: Provide leadership and coaching to a team of technical experts. Define and track progress for team goals. Develop technical strategies/roadmaps. Establish policies, procedures and practices to ensure services are effective, reliable, secure and service delivery is sustainable.
Endpoint Services and Information Security: Responsible for security and availability of endpoint devices. Oversee implementation strategy for patch management, endpoint security, endpoint architecture. Actively engage in work of the Information Security team. Ensure compliance with regulations, vendor agreements and software licenses.
Hardware/Software Asset Lifecycle Management: Responsible for hardware and software asset management programs (faculty, staff, and computer labs). Develop, implement and maintain computer purchasing policies and procedures. Contribute to the administration of college technology platforms such as M365/Intune, Adobe Console, Google, etc. Stay informed on evolving technology needs and trends with regular professional development and training. Use community connections to understand changing campus needs
Essential Qualifications: - Strong leadership skills; desire to coach and mentor team members.
- Endpoint management/desktop support expert (Mac/Windows, Linux helpful).
- M365 administration (Entra/AD, Intune/Defender/Autopilot, Group policy) helpful.
- Adept problem solver who can bring people together to solve technology problems and lead technology projects.
- Combination of any of the following (or willingness to learn/ability to become certified)
- Microsoft: Endpoint Administrator Associate or M365 Administration
- Apple School Manager, Jamf, Keyserver AllSight
- IAITAM: CSAM/CAMP/CHAMP (or similar)
- HDI Desktop Support Manager
- A+ / Sec+/ Network+
- Service-oriented professional with the ability to convey technical information to a non-technical audience.
Preferred Qualifications:
- Experience in a higher education or non-profit environment.
- Process improvement and policy/procedure development.
- Understanding of ITSM/ITIL© concepts
- Experience with Workday (HCM/FIN), Teamdynamix or iPaaS
Hiring Range: $91,617 - $107,820 What we offer: - 403(b) Retirement Plan (College contributes 10.5% of salary)
- Comprehensive medical, dental and vision insurance
- Flexible Spending Account (FSA)
- Disability and Leave Benefits
- Life Insurance (College paid coverage 1x salary)
- Employee Assistance Program
- Tuition Benefits (to Mount Holyoke College or others)
- Generous Paid Time Off
Background Checks: Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants: Apply online; application materials must include:
- A cover letter summarizing interests and qualifications
- A complete resume or curriculum vitae
- For faculty positions, statements on mentoring, teaching, and research will also be required.
Mount Holyoke College is an Equal Opportunity Employer (EOE) Mount Holyoke College, the leading gender-diverse women's college, is dedicated to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are a diverse community of staff, faculty, and students, united in our mission to offer an intellectually adventurous education in the liberal arts through academic programs that are renowned internationally for their cross-disciplinary excellence, experiential approach, and commitment to diversity. Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. As an EOE, we encourage members of historically underrepresented groups or nontraditional backgrounds to apply for open positions at our institution. The College has a long-standing tradition of providing women and other historically underrepresented groups with access to an innovative educational experience that prepares students for purposeful leadership by integrating hands-on opportunities into the curriculum. We firmly believe that diversity enriches our community and enhances our ability to prepare students for success in an increasingly globalized world. We are dedicated to providing equal opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve. Our ultimate goal is to produce graduates who are capable of engaging thoughtfully, effectively, and boldly with the world.