Salary: Depends on Qualifications Location : Flagstaff, AZ Job Type: Regular Full Time Job Number: 0804301 Department: Information Technology Opening Date: 10/23/2024 Closing Date: 11/22/2024 5:00 PM Arizona Nature of Work At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level. This is an onsite working manager position, responsible for administering the enterprise environment and supervising the day-to-day activities of the Datacenter/Operations and Network Administrator staff. Under direction, performs administrative, supervisory, and complex technical work in administration of the operational aspects of Information Technology Department including system administration, database configuration, networking, voice/data communications and support; exercises supervision over operational personnel; performs related work as assigned. Please note: This position is up to 75% remote work and 25% minimum in office time. When working remotely, 1-hour response time is required for urgent IT matters and is subject to change at any time.The offering range for this position is $84,901.00 to $110,371.00. This position will require the successful completion of a Criminal Justice Information Services fingerprint and background clearance within 90 days of employment, this must be maintained throughout employment. Typical Duties (Illustrative Only)
- Recruits, manages, mentors, evaluates and writes performance reviews
- Ensure regular communication to CIO/Deputy CIO concerning projects, risks, concerns, problems, and needs
- Provide project updates ensuring on time/on budget delivery of enterprise projects/initiatives
- Ability to analyze and resolve server/application/database performance, capacity, replication, and other distributed data issues
- Hold weekly meetings with assigned staff to track progress and project milestones
- Work closely with Division Leads to negotiate contracts and forecast expenditures
- Evaluates and develops procedures to improve departmental operations; directs preparation of documentation
- Meet with internal/external customers regularly to better understand their operational needs
- Participates in budgeting, short and long-range planning, and development of department objectives
- Regular use of VMware, BigFix, PowerShell, Splunk, SolarWinds, WSUS, 0365, CyberArk, Netwrix, Nessus, and all other relevant Administration Tools
- Manage staff to update and track tasks and high priority projects within relevant project software
- Participates in the operational change control process, capacity plans and the Coconino County business continuance plans
Essential functions of this position include but are not limited to: walking; working with and around other staff and County employees; dealing with interruptions; repetitive motion (hand-wrist) for keyboarding; vision-acuity (near) for monitoring PC screen data; Color vision necessary for working with color coded cables; hearing and speech (ordinary conversation) for communicating with staff and customers; touch (finger dexterity) for keyboarding; Environmental hazards include electrical hazards associated with working with computers, servers and circuits, and potential for falls from ladders. Minimum Qualifications Bachelor's degree in computer information systems, management information systems or closely related field and four years of progressively responsible work experience in Datacenter Operations or Network Engineering, including two years supervisory experience; OR Associate degree from an accredited college or university in computer information systems, management information systems or closely related field and five years of progressively responsible work experience in Systems Administration and/or Networking, including Voice and Data Telecommunications; including two years of supervisory experience; OR Six years of progressively responsible work experience in Systems Administration and/or Networking, including Voice and Data Telecommunications; including two years of supervisory experience; OR Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position. The ideal candidatewill be an energetic, enthusiastic self-starter with an emphasis on the customer experience. This position will be working to support a 100+ server VMware environment providing critical services to Coconino County internal/external partners. This position is exempt. Note: Individuals in exempt classifications as part time employees may be classified as non-exempt per FLSA law regarding minimum weekly salary requirements. Knowledge, Skills and AbilitiesConsiderable knowledge of:
- Active Directory, Group Policies, DHCP, DNS, LDAP
- Network infrastructure and design including cabling, LAN, WAN, security and wireless
- Strong understanding of cyber-security policies and procedures
- Advanced knowledge of VMware ESXi infrastructure and networking
- Strong working knowledge of NAS/SAN design and implementation including on-prem, cloud and hybrid solutions
- Advanced administration of Office 365/Exchange including PowerShell scripting, transport rules and Data Loss Prevention
- VOIP and Cisco Call Manager support, design, implementation and administration
- MDM platforms
- Administration of Datacenter hardware, Windows Operating Systems and application troubleshooting
Working knowledge of:
- Telecommunication switches and hardware
- Telecommunications software and applications
- Asset management
- Emergency operations center (EOC) support
Ability to:
- Effectively discuss, translate, and describe highly complex topics with both technical and non-technical audiences
- Coach team to continually improve efficiency and effectiveness; build confidence in the individual and the team
- Understand the IT budget and expenditures within the divisions
- Contribute toward effective, positive working relationships with internal and external colleagues.
- Demonstrate cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
- Understand the organization's goals and objectives.
- Work independently with minimal supervision
- Prioritize and execute tasks in a high-pressure environment.
- Work in a team-oriented, collaborative environment.
Coconino County is an Equal Opportunity Employer.AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits Coconino County offers a comprehensive employee benefits package to regular employees working 30 or more hours per week that includes: (Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
- Vacation/Annual Leave
- Sick Leave
- 10 Holidays Per Year
- Health Care Insurance
- Dental Plan
- Vision Plan
- Group Life Insurance
- Pre-Tax Deduction Plan
- Sick Leave Conversion Plan
- Personal Day Purchase Program
- Vacation Sell Back Program
- Tuition Reimbursement Program
- Wellness Program
- Long-Term Disability
- Arizona State Retirement System
- Employee Assistance Program
- On-going Training Opportunities
- Free bus transportation/ EcoPass bus pass
Elective Coverage - Dependent Medical, Dental, and Vision
- Supplemental Life (for employees & dependents)
- Flexible Spending Account
- Health Savings Account
- Tax-deferred investment program
- Accidental and Disability Insurance
- Short Term Disability
01 Please describe your work experience and how it relates to the position you are applying for. 02 How many years of experience are in the areas listed below?• Disaster Recovery Administration (Example - Veeam, Cohesity)• Virtual Server Administration (Example - vCenter, HyperV, etc.)• Server Administration (Example - Windows 2012, 2016, 2019)• Storage Array Network Administration (Example - HyperFlex, Compellent, etc.)• Change Management• Ticket Resolution Management• Network Lifecycle Management• Supervisory Responsibilities 03 Please share why you are interested in this position with Coconino County. Required Question