Title: IT Network Team Lead
Location: Catawba, South Carolina
Type: On-site
Position Summary:
New-Indy Containerboard (NICB) is seeking an IT Network Team Lead, with a keen focus on optimization, reliability and performance of all cloud and on-premises IT network infrastructure, being responsible for the overall day to day management and support of the enterprise network deployed at all NICB locations. The right candidate for this position can leverage technology to ensure operational excellence of network connectivity within the 24/7/365 manufacturing facilities across North America. The IT Infrastructure Network Team Lead will serve as the lead role for coordination of projects, along with direct hands-on work and mentorship within the NICB Network team for all activities related to the broad range of tools and technologies which includes LANs & WANs, VPN, PTP circuits, wireless infrastructure, and VOIP. This includes having tasks delegated to Network team members and handling complex technical troubleshooting for IT services that are critical to business operations, while ensuring alignment with objectives dictated by the IT Infrastructure Manager and IT Leadership team. To ensure success, the ideal candidate should have in-depth knowledge of IT Networking platforms and tools relevant to connectivity, overall manufacturing technology sectors, and is driven to understand all aspects of NICB's business, in assuring the effectiveness of the IT infrastructure Systems solutions deployed, and in collaborating to the continuous improvement of NICB's Enterprise IT & OT organization going-forward.
What you will do:
High-level Day to Day Problem Resolution:
- Leverage your technical skills to resolve tickets and problems related to IT Networks.
- Determine the root cause of problems and eliminate those barriers to success.
- Work with Network team members to ensure proper training and establish a strong foundation for communication and collaborative teamwork.
- Become the SME for the IT Networking area of responsibility within NICB.
High-level Strategy & Planning
- Design, implement and maintain the organization's network infrastructure, including on-premises and cloud-based solutions.
- Manage the connectivity of cloud-based solutions and on-premises infrastructure, ensuring optimal performance, scalability, and security.
- Work with external vendors and service providers as needed.
Governance & Planning
- Lead and mentor the Systems Administration team to ensure all network infrastructure and services are maintained in a multi-site 24/7 environment across North America.
- Collaborate with NICB's Enterprise IT & OT teams, to assess near- and long-term infrastructure capacity needs in support of IT Leadership directives.
- Create and maintain documentation as it relates to infrastructure configuration, processes, and service records.
- Assist in the development and adoption of policies, procedures, and associated training plans for overall infrastructure administration, usage, and disaster recovery.
Acquisition & Deployment
- Design and deploy enterprise infrastructure technologies including LANs, WANs, and wireless networks, including firewalls, routers, switches, access points and other hardware.
- Architect large enterprise redundant networks with an understanding of the Perdue model for manufacturing networks.
- Conduct research on network products, services, and standards to remain abreast of developments in the IT network field of focus.
- Oversee new and existing equipment, hardware, and software upgrades of network devices.
- Central management and automation for network equipment to provide consistent and optimal configurations.
- Configure and support Network access control systems such as Aruba ClearPass, Cisco ISE etc.
- Develop and manage relationship with vendors, outsourcers, and contractors to secure infrastructure products and services.
- Develop and maintain network segmentation to secure and ensure optimal performance of networks.
Operational Management
- Configure network devices to ensure their smooth and reliable operation for fulfilling business objectives and processes.
- Monitor network performance and troubleshooting problem areas as needed.
- Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
- Coordinate and execute patching of all network equipment during available patching windows and as guided by the NICB Enterprise Security team.
- Practice asset management, including maintenance of server component inventory and related documentation and technical specifications information.
- Monitor and test systems performance and provide relevant KPIs.
- Participate in managing all infrastructure security solutions.
- Perform network and security audits, and network configuration backups and recovery.
- Collaborate with NICB's Enterprise Security Team to ensure security compliance and hardening of all systems and equipment.
- Manage and/or provide guidance to other members of the team.
What you will need:
Skills & Qualifications
- Bachelors in business, IT or similar discipline, or commensurate equivalent work experience in a technology field.
- Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
- Exceptional written and oral communication skills.
- Experience within or supporting 24x7 manufacturing environments.
- Extensive application support experience with MS Office.
- Familiarity with the fundamental principles of ITIL.
- 5+ years direct experience in designing and managing enterprise-level IT network solutions at a senior level.
- 2+ years direct experience in leading teams in either a supervisory fashion or as the SME for major projects.
- Proven experience in developing enterprise level network infrastructure and related solutions.
- Strong knowledge of implementing advanced routing protocols (OSPF, BGP etc.) and SD-WAN
- Knowledge of computer hardware, networking and system administration.
- Extensive experience with HPE or Cisco networking platforms
- Knowledge of FortiGate Firewalls
- Experience with wireless Ethernet technologies (802.11a, 802.11b, 802.11g, 802.1x)
- Knowledge of wireless heatmapping and capacity planning techniques
- Knowledge of 1, 10, 25, 40 and 100Gbps Ethernet required.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Knowledge of applicable data privacy practices and laws.
- Reliable and available to work a flexible schedule including nights and weekends.
Work Conditions
- 40-hour on-site work week. Emergency call-in availability for 24-hour production environment.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted.
- Physically able to participate in sessions, presentations, and meetings.
- Some travel may be required for the purpose of offsite software and system integration efforts.
Who is New-Indy Containerboard?
- Founded in 2012, New-Indy Containerboard is a joint venture of two successful, privately held companies, the Kraft Group (Boston) and Schwarz Partners (Indianapolis).
- We are a manufacturer of and supplier of containerboard and packaging.
- With 2,100 employees from Southern California to the coasts of the Carolinas, New-Indy plays an integral role in the everyday lives of people across the country and around the world through its innovative packaging solutions to serve the needs of every customer.
- We operate in 8 U.S. states and in Mexico, with 4 paper mills and 6 packaging companies.
- We focus on environmentally conscious manufacturing processes and facilities including 100% recycled fiber, co-generation power plants and waste-water treatment capabilities.
- Visit our website at Follow us on LinkedIn at