Location: Effingham,IL, USA
Benefits: Health insurance 401(k) matching Company car Competitive salary Dental insurance Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Vision insurance Come join us We are looking for a qualified technician who is very industry knowledgeable, self-motivated with years of experience in network technical support and consulting. Our mission at SDS is to ensure that we provide our valued customers with adequate IT infrastructures which are used to their maximum capabilities. This role will support our customer networks, firewalls, servers and end user computer systems, including the handling of security consultations, support requests, and assisting our customers with their IT needs. The ideal candidate will have strong technical skills, excellent customer service, time management, and communication skills. We are looking to continue to grow as a leading IT services provider and look forward to a team member who is passionate about being a part of our expert team. Responsibilities Provide professional technical support to our customers servers and networks Install, configure, and upgrade hardware infrastructure and applications (incl servers, firewalls, switches, VPNs, other physical hardware) Assess security risks and recommend improvements to safeguard systems Monitor and evaluate network performance and enhance firewall security Respond to support requests in a timely manner and resolve technical issues to minimize customer business impact Develop and maintain technology procedures and documentation Instruct our users in best-use practices in technology, software, security and equipment Lead and coach others, cross-training with other team members and look for opportunities for service growth at SDS Qualifications An associate, bachelors degree or equivalent advanced experience in IT related field is required. Significant experience with Microsoft Active Directory and Entra ID (Azure) with on-premise Microsoft domain support preferred Solid understanding of network server infrastructure and enhanced security management Strong communication skills, troubleshooting and analytical skills Knowledge and understanding of EDR, XDR and MDR security is desired VMWare and/or Hyper-V experience preferred experience implementing and managing firewalls such as SonicWall or Cisco Knowledge of cloud backup systems and other secure data backup solutions Highly self-motivated with the ability to work in a fast-moving environment Ability to effectively collaborate with team is required for success of the company Experience with VOIP phone systems and supporting wireless environments is a plus About SDS Technology The areas leading provider of computer services, computer repair, commercial IT services, back-up sales and service, and IT Security since 1984. SDS Technology (SDS) is synonymous in our area with technological expertise, prompt service and innovation. SDS is also the areas leading computer and networking sales and service provider. We have attained a reputation of excellence in our market area because our staff of technicians take their profession seriously. When our technicians arent servicing our clients varied technical needs, theyre studying the latest computer industry trends and technologies and accruing a series of professional certifications geared to todays and tomorrows real world business needs. SDS is dedicated and devotes its efforts to devising solutions that meet the unique specifications and needs of our clients businesses