IT On-Site Support Technician
: Job Details :

Job DescriptionInfosys is seeking a IT On-Site Support Technician: This position's primary responsibility is to lead hands and feet support services for desktop and server environments in our data center. The role requires in-depth technical knowledge to ensure operational excellence and timely resolution of on-site issues.Role Designation :Technology AnalystRequired Qualifications:•Candidate must be located within commuting distance of Brentwood TN or be willing to relocate to the area. This position may require travel in the US•Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education•At least 2 years of Information Technology experience•At least 6 years of experience in desktop and server support, preferably in a data center environment.•Hands-on expertise in supporting physical and virtual server infrastructure.•Proficiency in troubleshooting server hardware (Dell, HP, etc.) and desktop systems.•Familiarity with networking equipment, including switches, routers, and firewalls.•Experience with cabling standards, rack management, and data center operations.•Provide hands-on support for desktops, servers, and network devices within the data center.•Oversee hardware installation, maintenance, and troubleshooting for servers and desktops.•Manage physical cable patching, hardware replacements, and system upgrades.•Perform routine server maintenance and health checks to ensure optimal performance.•Respond to and resolve on-site hardware and software issues in a timely manner.•Collaborate with remote teams for system configuration, testing, and diagnostics.•Maintain detailed documentation of physical assets, configurations, and repair activities.•Ensure adherence to data center safety, security, and compliance protocols.•Good knowledge on ITSM process•Ability to work with OEM support team•Strong knowledge of operating systems (Windows Server, Linux) and virtualization technologies.•Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Preferred Skills:•Certifications in hardware or server technologies (e.g., CompTIA, Cisco, Microsoft).•Experience in managing hands-on support in large-scale data centers.•Strong problem-solving abilities and communication skills.•Familiarity with ITIL processes and data center best practices.•Planning and Co-ordination skills•Experience and desire to work in a management consulting environment that requires regular travel.The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. EEO/About UsAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.