IT Operations Coordinator
: Job Details :

Akkodis is seeking a IT Operations Coordinator with a client located in Rochester, NY. Must hold a High School Diploma to be considered. Will eeview and prioritize overnight trouble tickets and system alerts and be main POC for a daily morning huddle to address current ticket requests. Will provide immediate support for critical outages or end-user requests, ensuring timely resolution or escalation,

Pay/Salary Range $18hr-$22hr.

IT Operations Coordinator job responsibilities include:

• Provide technical support to on-site and remote end-users, including front-line and back-end assistance.
• Prioritize, remediate, and escalate support requests based on business criticality.
• Manage trouble tickets, ensure prompt classification, response, assignment and regular status updates to end users.
• Maintain and update a comprehensive knowledge base.
• Provision accounts, applications, mobile devices, and network resources for new hires.
• Ensure organizational workstations are secure and updated with the latest patches.
• Diagnose and repair basic hardware failures, replacing defective components and installing memory, storage, or processors as required.
• Troubleshoot application and system errors, including email, operating systems, mobile devices, file shares, Microsoft 365, anti-virus software, and network issues.
• Collaborate with team members to troubleshoot complex hardware or software issues.
• Monitor and deploy security updates to ensure compliance and network security.
• Work with vendors to resolve outstanding software or hardware issues.
• Update the knowledge base with new solutions or troubleshooting steps identified
• Plan for resolution or follow-up on pending tickets to close out the day effectively.

QUALIFICATIONS:

• High School Diploma is required.
• Minimum Three years related experience.
• Proficiency in managing and supporting: Windows 10, Microsoft 365 Suite, Apple iOS and iPadOS, Microsoft Remote Desktop, Meraki, Active Directory, and Print Servers
• Solid understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc).

If you are interested in this IT Operations Coordinator job in Rochester, NY then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Gina Manioci at 585-###-#### or ...@akkodis.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.