Job Summary: ITS, LLC is seeking a successful candidate for an IT Operations Manager to support our National Oceanic and Atmospheric Administration (NOAA) Cyber Security Center (NCSC) Engineering & Operations team. As an IT Operations Manager, you will play a valuable part in supporting the NCSC's mission to protect NOAA networks, computers, programs and data from cyber-attack damage and unauthorized access. This boundary is responsible for approximately 1000 assets including Windows, Linux, and network devices in on-premises data centers. The ideal candidate would have prior experience managing a well-executed IT operations team and transforming culture and processes to improve operational rigor. Key Responsibilities: Duties and responsibilities include, but are not limited to:
- Implementation of Information Technology Infrastructure Library (ITIL) Framework (IT service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.)
- Recommend and/or support customer strategic planning to modernize the IT infrastructure to enable more mature SOC capabilities.
- Plan and manage tech refresh and modernization projects.
- Oversee support operations, service requests, maintain activities, and administer networks including hardware, systems software, applications software, patching, updates, maintenance activities, and all configurations.
- Collaborate across multiple disciplines and levels of the organization.
- Lead the coordination of issue remediation and activities to ensure Service Level Agreement (SLA) for service quality and service availability are met.
- Provide metrics and reports customer to SLAs are met.
- Experience planning and coordinating program activities to include installation and upgrading of hardware and software (utilization of cloud services), programming and systems design, development, or modification of IT networks,
- Manage Staff and their performance to include training, professional development, performance management and evaluation.
- Advise and participate in recruiting and onboarding activities for new staff.
- Manage Staff and their performance.
- Support the ISSO in ensuring operations and security of the environment is compliant with the System Security Plan, agency, and federal mandates to maintain ATO.
Preferred Qualifications:
- Knowledge of security system design tools, methods, and techniques
- Knowledge of key concepts in security management (e.g., Release Management, Patch Management)
- Knowledge of network design processes, to include understanding of security objectives, operational objectives, and trade-offs.
- Knowledge of new and emerging information technology (IT) and cybersecurity technologies.
- Knowledge of specific operational impacts of cybersecurity lapses.
- Knowledge of system life cycle management principles, including software security and usability.
- Knowledge of capabilities and requirements analysis.
- Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth)
- Knowledge of basic system, network, and OS hardening techniques.
- Skill in conducting vulnerability scans and recognizing vulnerabilities in security systems.
- Skill in identifying systemic security issues based on the analysis of vulnerability and configuration data.
- Skill in troubleshooting and diagnosing cyber defense infrastructure and application anomalies and work through resolution.
- Skill in applying and incorporating information technologies into proposed solutions.
- Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).
- Skill in recognizing vulnerabilities in security systems. (e.g., vulnerability and compliance scanning).
- Skill in developing and applying security system access controls.
- Skill in determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes.
- Skill in independently making configuration updates to ensure system availability requirements.
- Skill in system, network, and OS hardening techniques. (e.g., remove unnecessary services, password policies, network segmentation, enable logging, least privilege, etc.)
- Ability to write and verbally communicate effectively to both technical and non-technical audiences.
- Strong problem-solving and analytical skills and demonstrate poise and ability to act calmly and competently in high-pressure, and high-stress situations.
- Ability to share meaningful insights about the context of an organization's threat environment that improve its risk management posture.
- Ability and drive to quickly learn new software and IT concepts.
- Understanding of accepted security practices, troubleshooting issues, attack vectors, and customer support.
- Knowledge and experience in supporting: Linux/UNIX, Python/PowerShell/Javascript, vulnerability scanning & patching, firewalls, and networking.
- Knowledge and experience in administering: Windows, Archer, ThreatConnect, FireEye, Tenable/Nessus, WebInspect, SCCM, VMWare, FreeNAS/Pure/NetApp storage, and PKI certificate management
- Experience with MS Office products (Word, Excel, and PowerPoint) working with large data sets.
- Good oral and written communication skills
- Fairmont, WV or Boulder, CO - periodic onsite (1 to a few days a month) needed at either site
Education/Experience:
- Bachelor's degree in computer science, Engineering, Information Technology, Cybersecurity, or a related field with 12+ years of prior relevant experience. Experience in lieu of a degree may be acceptable.
- Generally, has 2+ years of experience supervising or leading teams or projects.
- (ISC)² Certified Information Systems Security Professional (CISSP) Certification or equivalent certification
Clearance Requirement:
- Must be able to maintain security clearance, specifically DoD/Top Secret Clearance or (Interim Top Secret or Secret acceptable).
Salary Note:
- In compliance with the Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities.
ITS, LLC. is an equal-opportunity employer to include veterans and individuals with disabilities. U.S. Citizenship is required.