Rosie's Place was founded in 1974 as the first women's shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie's Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding. OPPORTUNITY The IT Operations Specialist will maintain and improve the technical systems of Rosie's Place to ensure all employees have the technology they need to complete their work, and the organization's files and information remain safe and intact. The IT Operations Specialist will troubleshoot any issues that occur and work one-on-one with staff to resolve these issues. Reporting to the Director of IT, this position plays a pivotal role in ensuring that Rosie's Place has the systems in place to provide high quality support to our employees. KEY RESPONSIBILITIES
- Install, administer, and troubleshoot operating systems
- Schedule, install, configure and test system software, and resolve technical problems.
- Monitor and maintain software licensing and maintenance agreements.
- Work closely with the Director of IT to evaluate new hardware. Install and configure new equipment such as laptops, PC's, printers, copiers, phones and any IT related equipment.
- Set up and configure desktop computers, peripherals and assign security levels
- Perform systems maintenance tasks such as maintaining internet connectivity, performing data back-up and recovery, and file maintenance
- Utilize Azure administration to expand use of Teams, OneDrive, SharePoint
- Coordinate Training Campaigns on Cybersecurity Training System
- Monitor completion of user trainings and report to respective managers
- Monitor and troubleshoot servers and network connections between Rosie's Place locations
- Monitor the IT environment and cyber security alerts
- Maintain organization confidentiality and security of information systems
- Monitor and respond to service requests made within the ticketing system
- Support end users, both on-premises and remote with day-to-day issues
- Perform other duties and projects as assigned by Director of IT
Requirements There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:
- Bachelor's degree in information technology or related discipline
- Minimum of 2 years of progressively responsible IT experience
- Strong commitment to social justice and the mission of Rosie's Place
- Mastery of Microsoft 365
- Familiarity with Cloud based phone system preferred
- Experience with coding websites
- Ability to use outstanding interpersonal skills to build strong relationships and negotiate challenging situations in a friendly and professional way
- Excellent written and verbal communication skills
- Ability to handle confidential information with discretion
- Highly organized and detail-oriented with strong project management skills
- Ability to problem-solve and prioritize when faced with multiple time-sensitive needs
- Highly resourceful team-player, with the ability to work effectively independently
WHAT WE OFFER The starting salary range for this full-time, exempt position is $75,000-$85,000, commensurate with experience. Rosie's Place offers a robust benefits package, including medical and dental insurance, 403(b) retirement plan, paid vacation, and more. WORK EXPECTATIONS AT ROSIE'S PLACE We are a hands-on team and seek employees who are passionate about our work and service to our community. The IT Operations Specialist is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests and volunteers. While this position is eligible for a hybrid work schedule, flexibility with days on-site is required to fulfill work obligations and to take part in organization meetings, trainings and events. The position requires travel between Rosie's Place buildings. We continue to adapt to safety protocols related to COVID-19 as we understand them and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. HOW TO APPLY Please submit your resume and cover letter through Rosie's Place's online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law. Salary Description $75,000-$85,000 per year