IT Program Support/ICAM Specialist
: Job Details :

Job DescriptionSummary:Get the best of both worlds working for a vibrant small business on a long-term Federal information technology project. Apply your IT, stakeholder engagement, operational/administrative, and customer service skills to support identity, credential, and access management (ICAM). Work directly with numerous stakeholders across DOI, GSA USAccess, and hundreds of field locations to manage credentialing equipment, track and optimize locations, and improve credential management capabilities for DOI staff and contractors nationwide.Workplace located in Reston, VA, with alternate duty stations in Washington, DC, Denver, CO and Lakewood, CO. Telecommuting possible (case-by-case) with government approval. Top salary for highly qualified candidates.NO PHONE CALLS, PLEASE.Responsibilities:Maintain DOI's Credential Center map in ArcGISUse ArcGIS tool to help manage credentialing center footprint by tracking, updating, and informing DOI of open, closed, and new enrollment/activation sitesConduct analysis of the DOI Credential Center footprint, identify trends, and recommend improvementsProvide administrative support for the intake and submission of service orders for USAccess equipment for all DOI Credential CentersCollect, document, and report equipment issuesCoordinate collection and submission of requests to utilize other agency centers to improve customer service and user experiencePrepare usage/intake reports and submit to stakeholders as neededConduct evaluations of existing ICAM technical approaches and create standard operating procedures (SOPs)Automate manual processes using a tool such as Power AutomateFacilitate and create lessons learnedQualifications - Required:Bachelor's degree in Business Administration, Management, IT or similar field2+ years' experience in an IT environment1+ years' experience providing IT-related technical assistance (equipment, service requests, reporting, etc.)Qualifications - Highly Desired:Experience working with a federal agency as a registrar, activator, site manager, personnel security specialist or similar roleAdvanced user-proficiency with MS Office suite skills and Teams, and SharePointExperience with ArcGisExperience with Power AutomateKnowledge of and experience with IAM/ICAMKnowledge of project management methodology and terminologyCompensation:$57,000 to 69,000/yr, based on capability and experienceOther:Location: Reston, VA, with alternate duty stations in Washington, DC, Denver, CO and Lakewood, COTelecommuting: Telecommuting possible (case-by-case) with government approval.Hours: Full TimeAbout BUSINESS PERFORMANCE SYSTEMS:Business Performance Systems is a successful, well-established small business composed of dedicated, skilled consultants supporting high-priority government projects. We provide our staff with a great degree of autonomy and growth potential in a company that combines the entrepreneurial environment of a small business, with the maturity and financial stability of a large company. We offer competitive salaries and a comprehensive benefits package. Learn more about us at www.BPSconsulting.com.Business Performance Systems is an equal opportunity employer.