Location: Catonsville,MD, USA
Our client is seeking an indiidual to join their IT Service Desk team as they roll out M365, OneDrive and SharePoint online to their company. He/She will be responsible for answering calls/ resolving tickets for end users issues questions in regards to M365, OneDrive and SharePoint online. He/She should have excellent customer service skills including customer-oriented telephone and email/chat abilities that respond quickly, competently and patiently to customer requests. He/She must be comfortable with participating in weekly staff meetings - reporting on the most common user issues and how the IT service Desk team can best combat them proactively. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
4+ years of experience in Helpdesk/ service Desk role Experience troubleshooting M365, OneDrive and SharePoint online Experience resolving end user tickets both virtually and in person