Location: Menomonee Falls,WI, USA
ENERPAC Who we are?
Enerpac Tool Group is a premier industrial tools and services company servinga broad and diverse set of customers in more than 25 countries. The Companys businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol EPAC.
Our vision is to be our customers preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world.
For further information on Enerpac Tool Group and its businesses, visit the Company's website at .
Summary basic function of the role
The IT Service Desk Analyst is responsible for providing technical support globally to internal customers via phone, Teams, email, and in-person. The IT Service Desk Analyst works as a member of a team to provide/oversee 1st and 2nd level problem solving and training for end users; manages the system imaging process; solving printer issues, basic switching, networks; maintains inventory of systems and licenses; creates and maintains procedures and documentation for IT Systems support personnel; and, in general, ensures desktop systems efficiency and integrity.
The analyst will diagnose and resolve technical issues, perform root cause analysis, escalate complex issues, and ensure timely resolution of all requests. The IT Service Desk Analyst will document all incidents and service requests in the ticketing system, maintain accurate inventory records, and ensure that all equipment is up to date and working properly.
This position must develop and maintain good working relationships, resolve problems, a strong technical aptitude, and positively influence others in order to successfully produce customer satisfaction.
Shift: Monday Friday; 9:00 6:00 pm or 07:00 AM 4:00 pm; flexible and be available to work on weekends to provide global support when its required*
Job Duties and Responsibilities
Day to Day Support:
Education and Experience
Education Requirements:
Experience Requirements:
The IT Service Desk Analyst plays a vital role in maintaining and supporting the organization's technical infrastructure. The analyst must possess excellent communication skills, technical abilities, and a customer service-oriented mindset. The IT Service Desk Analyst should have experience working with global customers and possess strong analytical and problem-solving skills. The candidate should also be able to work independently as well as part of a team.
Physical Demands
Employee may have to lift documents/work materials up to 30 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee is able to work in front of a personal computer and telephone for long periods of time.
Work Environment
Primary work environment is temperature-controlled office setting but may also be visiting different manufacturing facilities where following appropriate safety protocols at the location would be required. Employee will be exposed to low levels of noise in an office.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Direct Reports
None
Key External Contacts/Clients
Vendors
Diversity Statement
We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because were required to, but because its the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information.
The above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
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