Our client in the IT industry is seeking an IT Service Desk Analyst to join their team. As an IT Service Desk Analyst, you will be part of the Service Desk team supporting James' Team. The ideal candidate will have a strong sense of urgency, organizational and communication skills, and exposure with using TEAMS, Zoom, and conference room audio/video technology, which will align successfully in the organization. Job Title: IT Service Desk Analyst Location: Detroit Metro, MI - OnSite Pay Range: $24-$26 hourly W2 What's the Job?
- Provide first and second-level support by handling incoming queries and help requests from both internal and external customers per service level standards.
- Troubleshoot and resolve break-fix issues related to hardware, software, and network systems.
- Administer user provisioning and related access permissions for designated organization systems.
- Reset end-user passwords and manage security privileges.
- Document all calls and create detailed notes of the problems users are experiencing.
What's Needed?
- 3 years of experience working in a Service Desk environment.
- Experience in device management needed. They will handle asset management as well as onboarding/offboarding, shipping, provisioning, and break fixes.
- Exposure with using TEAMS, Zoom, and conference room audio/video technology; Avaya voice systems would be helpful as well.
- Fresh Service, ServiceDesk, Active Directory experience.
- Virtual Desktops using Cloud AWS or AZURE is preferred.
What's in it for me?
- Opportunity to work with a leading company in the IT industry.
- Gain experience in a fast-paced role that requires strong multitasking skills.
- Be part of a team that encourages learning and growth.
- Competitive pay rate.
- Long-Term contract with possibility to hire in Full-Time
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.