Job DescriptionThis position is a primary resource for technical support and maintenance concerns including provisioning, installation/configuration, operation, maintenance, and security of hardware and software; ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational goals, values, and standards, and promotes excellent teamwork and communication with all employees. Works well both as part of a team as well as independently, completing tasks while receiving only general guidance on assignments and solutions. Performs technical work at a professional level using standard techniques, concepts, and procedures. This position is part of a team supporting the core applications deployed by IT and participates in technical research, support, and development of these systems to enable continuing innovation. Technician will handle onsite support for our stores and donation centers. Must possess excellent IT technical skills, andcustomer service skills, work independently, support users and resolve their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research, and apply solutions.Requirements
- Demonstrated proficiency installing, maintaining, andrepairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
Bachelor's degree in related discipline preferred or equivalent education and experience. IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service3-5 years of experience working in a service desk, technician, or desktop support role.Experience supporting Exchange / Office 365 Support and understand Active Directory