job summary: Searching for Team Leader with 5+ years' experience in an IT related support position with in-depth knowledge of PC and Mac platforms and the diagnosis and resolution of software, hardware, and networking issues; 3+ years' experience as an IT Team Lead or Manager. Must have successful experience for overseeing a team and motivating them to complete their job duties. location: New York, New York job type: Contract salary: $40 - 45 per hour work hours: 9am to 6pm education: High School responsibilities: Required Skills - Developing and managing a team of 5 or more full-time staff; strong technical acumen in a corporate environment; strong communications and leadership skills and proven track record in developing staff. Job Duties - Oversee the day-to-day operations and performance of the IT Service Desk team in resolving incidents and completing requests; ensuring proper IT support coverage; monitoring performance of work and providing guidance for improvement; also hands-on experience resolving escalated technical issues. Job Requirements - - Oversee the day-to-day operations and performance of the IT Service Desk team - Coach all team members and provide necessary advice and guidance to be in compliance with standards, to exceed SLAs, and to achieve team and organization goals.. - Empower team members to develop the skills they need to perform optimally - Coordinate staffing schedules and delegate responsibilities to the team. - Create a high-performing team environment - Perform all IT Service Desk (ITSD) Level I, II & III functions, as needed. - Act as a point of escalation and knowledge for Support Technicians. - Act as a backup for the IT Service Desk Manager. - Utilize tools to ensure prompt resolution of incidents and requests. - Function as technical escalation point and provide solution to any complex IT issues or requests. - Clearly communicate escalated issues to other support groups or product managers as needed; escalate all emergency issues to IT leadership. - Assist in the creation of ITSD policies and procedures and the team's adherence to these. - Participate in candidate interviews including providing feedback - Oversee all training and maintain training materials and ensure its accuracy. - Stay current with trends in the information technology industry. - Carry out in-depth research to identify new or enhanced methods of addressing issues or fulfilling requests within the department. - Identify, design and implement any necessary preventive measures to reduce customer faults and issues. Desired Skills & Experience - Skills & Experience: - Education: BS/BA degree preferred. - Preferred Certifications: CompTIA A+ certified, IT SDI certified. - 5+ years' experience in an IT related support position with in-depth knowledge of PC and Mac platforms and the diagnosis and resolution of software, hardware, and networking issues. - 3+ years' experience as an IT Team Lead or Manager - Excellent communication and interpersonal skills - Ability to use data to improve a team's operational efficiency - Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same - Critical thinker and problem-solving skills - Experience with ServiceNow preferred.qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: High School
skills:
Product Management Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.