Location: New York,NY, USA
Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit:
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that's as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
Role
Octus is seeking a skilled IT Support Engineer to join our team at our office in New York. We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use. As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for Octus' end-users in multiple offices around the world, research and deploy new tools and services, and flat out solve hard problems.
Soft Skills
* Attention to detail, customer service, interpersonal, oral and written communication skills
* Ability to work independently, multi-task, and establish priorities
* Analytical, problem-solving, organizational, and planning skills
* Creating, updating, and maintaining end-user facing knowledge based articles
* Maintaining infrastructure documentation, including diagrams and configurations
Tech Skills
* Proficient in both Windows and macOS operating system and hardware troubleshooting
* Ability to troubleshoot docking stations and wired and wireless network for Windows and Mac
* Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
* Experience with Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
* Networking knowledge and experience (trace ports and network lines).
* Experience working with third-party hardware and software and procurement practices
General Skills
* Serve as escalation point for service and support issues
* Create documentation of systems, workflows, processes and sites
* Ability to manage the support ticketing queue and assign tickets
* Manage and track an inventory of global assets
* Anticipate hiring needs and procure and maintain a global stock of hardware standards
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.