Location: New York,NY, USA
New York, NY $60,000 - $75,000 About IT Service Desk Technician Tier 2 (MSP): Looking to join a dynamic team at the forefront of technology solutions? Were seeking a skilled and motivated IT Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. Were at the forefront of delivering cutting-edge technology solutions to our valued clients. This is a hybrid WFH role allowing the IT Service Desk Technician Tier 2 (MSP) to be at home 2 days per week with the other 3 days in our Manhattan office. As an IT Service Desk Technician Tier 2 (MSP), youll play a pivotal role in providing top-tier IT services and support to our diverse client base. Youll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure. IT Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol Have moderate to advanced knowledge of Microsoft Office/Microsoft 365 Have a strong attention to detail and ability to communicate and document with clarity Have excellent customer service skills IT Service Desk Technician Tier 2 (MSP) Benefits: Health, Dental, Vision, and Life Insurance Hybrid WFH (2 days at home) 15 Days PTO Paid Holidays 401(k) with company match Certification Reimbursement Internal Growth Opportunities MH888 Location New York, NY Salary $60,000 - $75,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of Americas top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: New York, NY Job ID: BW5873 Published Date: September 19, 2024