Job Title: IT Service Management Lead ( ITSM Lead ) Location: Irving , Tx, No Remote Job Type: Full Time This position has overall responsibility for ITSM processes, strategy, compliance, and day to day execution. This function serves as part of an ITSM team that works in close partnership with IT Service Delivery staff to drive operational excellence, and continual process improvement. What You'll Get To Do
- Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
- Partner with global IT leaders and partners to establish common operating and service management methods
- Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions
- Oversee and manage critical incident response and day to day ITSM processes
- Oversee and manage ITSM partner services and value realization
- Review ITSM related contracts, services, and SLAs
- Educate and act as an advocate for ITSM practices
- Participate in audits and compliance
- Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials
Skills And Experience We Value
- Bachelor s degree in Computer Science
- 3+ years in an ITSM leadership role in a regional or global organization
- ITIL v4 practical experience and certification
- Practical experience of service management value points vs. academic structure
- Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time
- Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills
- Strong leadership skills and people management experience
- Ability to manage multiple concurrent projects and summarize status to senior executive level
- Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy
- Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity
- Adapt and work effectively with a variety of situations and groups
- Manages work well, establishes timelines and clear priorities
- Proactive and takes initiative and ownership
- Excellent written and oral communication
- Exceptional interpersonal skills
Regards, Pallavi Verma Sr. Technical Recruiter | Syntricate Technologies Inc. Direct: 781-###-#### | Fax: 781-###-#### Email: ...@syntricatetechnologies.com | Web: www.syntricatetechnologies.com We're hiring! connect with us on LinkedIn and visit our Jobs Portal Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe.