JOB DESCRIPTION
Job Title IT Site Services Specialist I
Location Bengaluru
Essential Function
- Provide technical user/systems support for desktops/laptops and user computing environments.
- Contribute to systems and operational projects.
- Perform workstation Hardware/Software installations.
- Perform Hardware upgrades, maintenance and repairs.
- Resolve end-user incidents & service requests via the Service Desk process.
- End to end ownership of IT asset inventory management.
Relationships
Reports to Manager/Sr. Manager/Associate Director IT Operations
Directly Supervises N/A
Provides Work Direction to N/A
Works Closely with All IT Support Teams
External Relationships N/A
Key Accountabilities
- Provide standard incident resolution via IT Service Desk processes.
- Perform basic workstation, printer and peripheral setup and troubleshooting.
- Configure and deliver new workstation hardware based on approved IT standards.
- Assist with system upgrades, moves, adds and changes.
- Update CMDB as required.
- Assist other IT groups with operational support duties.
- Conduct user satisfaction call-backs as required.
- Additional projects or tasks as assigned by Management.
Skills
- Excellent interpersonal, verbal and written communication skills
- Excellent problem skills
- Client focused approach to work; excellent customer service skills
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple varied tasks with enthusiasm and prioritize workload with attention to detail
- Willingness to work in a matrix environment and to value the importance of teamwork.
Education
- College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.
Language Skills
- Native language and proficiency in verbal and written English
Minimum Work Experience
- Basic experience in systems support and operations, including LAN administration, PC and User support.
- Specific basic experience is required in one or more of the following area: Hardware (Intel based equipment), Software (PC based operating systems and applications); and others.
- Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols.