Carroll Enterprises, Inc is looking for a Technical Support Specialist to join our team in our Worcester, MA office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities:
- Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
- Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
- Bachelor's degree in Computer Science (or the equivalent) is required
- Four years of related technical support experience
- Technically savvy with strong project management skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a non-technical person in a way they will understand
About Carroll Enterprises, Inc Carroll Enterprises benefits benefits include health, dental, vision care, paid time off, life and disability insurance and matching 401(k)