Purpose/Description of the Job:The Information Technology (IT) Specialist is responsible for the implementation, coordination and development of Rabren General Contractor's IT program in accordance with RGC's Best Practices. This position will work in a highly collaborative manner with all RGC employees to solve IT problems. The IT Specialist will procure all hardware and peripherals and coordinate the procurement of software for RGC. The position will provide first-line help desk technology support to all RGC employees. The IT Specialist will coordinate with an external service provider to monitor and maintain RGC's network and IT systems and provide advanced user support.Major Responsibilities/Duties/Functions/Tasks:
- Provides timely phone, text, in-person and online technology help desk support to all RGC personnel
- Consistently, clearly and timely communicates solution updates, status and completion information to users about their technology support issues and projects
- Ensures Rabren General Contractors employees have and can use appropriate technology tools
- Identifies and procures hardware, software and computer accessories and supplies
- Installs, troubleshoots, repairs and maintains hardware and components such as monitors, keyboards, printers, etc.
- Loads software (operating systems, networking components, office apps, specialty SW); connects users to networks; ensures timely upgrades and updates to company software
- Provides initial and advanced in-person training and support on hardware and software
- Develops RGC-specific instructional materials; identifies and distributes training tools and support materials
- Coordinates resolution of major hardware and software problems with vendors
- Organizes and ensures secure on and off-site data archiving, storage and access
- Administers Office 365 and loads appropriate software packages such as operating systems, networking components and office applications
- Documents key information related to essential technology systems and functions
- Performs and maintains company hardware and software inventories
- Assists in development of RGC Best Practices as they relate to Information Technology; implements and manages IT Best Practices
- Identifies and recommends new technologies to increase productivity and value
- Apple product procurement
Other:
- Perform any job specific related work, as apparent or assigned
- This position will require driving to RGC job sites and the Birmingham Office
Minimum Requirements:
- Bachelor's or Associates Degree in Information Technology, Computer Science or related field
- Communication and collaboration proficiency, flexibility, strong technology capacity, initiative, attention to detail, organizational skills, time management skills
- Ability to work under pressure and handle multiple problems simultaneously
- Continually drives for results, strives for improvement, creates trust with character and action, teams up successfully, solves complex problems and builds other people.
- Valid Driver's License
Preferences:
Work Environment:While performing the duties of this job, the employee regularly works in an office setting and in a construction job site setting.Physical Demands:
- Works some days outside on the construction site
- Able to lift/move up to 50 lbs.
- Able to deal with the physical activities associated with a construction site (stoop, bend, kneel, crouch, reach and twist)
- Able to negotiate work areas under construction
Position Type/Expected Hours of Work:This is a full-time position. Standard days and hours of work are Monday through Friday, 8:00 a.m. through 5 p.m. Occasional evening and weekend work may be required as job duties demand.Travel:Travel to other RGC office and RGC job sites is required.Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.RGC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.