IT Specialist (PT Seasonal)
: Job Details :

Crystal Mountain, Thompsonville, Michigan, United States of AmericaJob DescriptionPosted Tuesday, November 26, 2024 at 5:00 AMJob SummaryThe IT Specialist is responsible for assisting resort employees and guests with their questions about any of our supported software and computing platforms in a professional and courteous manner. Provides software, hardware, and network support and troubleshooting on the resort.Job Duties and ResponsibilitiesProvides software, hardware, and network support and troubleshooting on the resort.Responds to requests for technical assistance in person, via phone, and electronically.Diagnoses and resolves technical hardware and software issues.Researches questions using the available information resource and advises users on appropriate action.Tracks all help desk interactions in IT work order system.Identifies and prioritizes situations requiring urgent attention.Tracks and routes problems and requests and documents resolutions.Stays current with system information, changes, and updates.Works with guests on WiFi issues when assigned.Other duties as assigned.Job SpecificationsKnowledge of the techniques and procedures of software and hardware in the technology field required.Must possess an understanding of installation, configuration, and troubleshooting processes for software, hardware, network, and accessory equipment.Previous experience with relevant call tracking applications (PSA) is a plus.Advanced personal computer Windows Applications and Operating Systems skills required.Working knowledge of fundamental operations of relevant software, hardware, and other equipment.Previous customer service experience is a plus.Must possess problem-solving skills.Ability to adapt to situations as they arise.Must possess great attention to detail.Clear and concise verbal communication skills.Self-directed and able to maximize use of time, resources, and technology.Able to analyze, interpret, and present data in various formats.Maintains office, employee, and company confidentiality at all times.Dependable and meets goals.Education:An AA/AS degree preferred in a computer-related field plus two years of relevant experience.The combination of education and experience that enables performance of all aspects of the position.Physical & Other Requirements:While performing the duties of this Job, the employee is regularly required to sit and talk or hear.The employee is frequently required to stand.The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Evenings, weekends, and holidays are a regular part of the schedule.Must have an excellent attendance and conduct record for consideration.Non-smoking candidates preferred.Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer.Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings, and a conference center. Visit .Crystal Mountain, Thompsonville, Michigan, United States of America#J-18808-Ljbffr