IT Support Analyst
: Job Details :

Who We Are:

Headquartered in Austin, TX, with operations in Kermit and Monahans, TX, Atlas Energy Solutions is the leading provider of high-quality frac sand and innovative logistics solutions to Exploration and production operators and oil field service providers in the Permian Basin. We are proud of what we do we have state-of-the-art manufacturing facilities, premium offerings, outstanding customer service, an exceptional work culture, and a commitment to giving back to the community.

Were very excited about what we see in front of us, and we think you will be too so join our team and contribute to our growth!

How You Will Make an Impact:

As the IT Support Analyst, you will join our fast-paced, 24-hour operational manufacturing team. This role involves working in both indoor and outdoor environments across our Kermit and Monahans, Texas locations. If you are a quick learner with a passion for systems, networking, and desktop support, we want to hear from you!

Location: Kermit & Monahans, Texas

Travel: Up to 10%

Hours: Mon-Fri, with on-call responsibilities

Responsibilities:

+ Continuously develop expertise in systems and network administration to enhance performance and efficiency.

+ Gain hands-on experience with industry-leading virtualization technologies such as Hyper-V, Veeam, and VMware, contributing to the optimization of virtual environments.

+ Deliver responsive and effective end-user support through a ticketing system, phone, and direct requests, ensuring minimal disruption to operations.

+ Collaborate with Systems Administrators on diverse projects, providing valuable assistance in troubleshooting and system maintenance.

+ Create and refine detailed documentation of processes and procedures to standardize workflows and improve knowledge sharing.

+ Proactively address after-hours IT requests, ensuring timely issue resolution and escalating complex problems as necessary.

+ Deploy and configure IT assets across enterprise environments, aligning technology with business needs.

+ Support backup and disaster recovery processes to maintain data integrity and business continuity.

Minimum Qualifications

+ Proven ability to provide desktop support for both local and remote staff in manufacturing (outdoors) and office environments.

+ Familiarity with desktop software, networking (routers, switches), and troubleshooting IT issues both in person and remotely.

+ Strong multitasking skills in a fast-paced, high-energy environment.

+ Willingness to travel and work across multiple Texas locations (primarily Kermit and Monahans) with flexible, on-call availability.

How You Will Stand Out

+ AAS in Computer Science or a related technical field.

+ Experience working in IT support within a manufacturing setting.

+ Experience with virtualization technologies and advanced networking systems.

+ Excellent verbal and written communication skills.

+ Team player with a positive, supportive attitude.

What Youll Love About Us

+ Best People and Team. Great Place to Work For, Hire Vets, Top Place to Work For Austin American Statesman

+ Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision

+ Invest in Your Future. 401K with company match, immediate vesting

+ Relax and Recharge. Paid time off and 15+ company paid holidays

#HP

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