Job DescriptionIT Support AnalystJOB SUMMARY:This position is primarily responsible for providing excellent customer service and proactive technical expertise to support Technology Organization systems, including implementation and upgrades, utilized by Plant Hatch and the Southern Nuclear Fleet. Systems could span across all functional areas within the nuclear organization (e.g. Operations, Asset Management, Engineering, Radiation Protection, Chemistry, Document Management and Training) and include both applications and network/communication systems. EDUCATION:
- Bachelor's degree in Electrical or Computer Engineering, Computer Science, Computer Systems Technology and/or Information Technology is preferred
- Bachelor's degree in Computer or Software Engineering is desired.
- An advanced degree is advantageous
EXPERIENCE REQUIREMENTS:Experience with the following is required or desired:
- Various types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.) is required
- Windows Operating Systems and MS Application knowledge is required
- Developing/managing SQL queries is strongly desired
- Support Oracle and/or Microsoft SQL Server databases is preferred
- Providing primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions; Supporting Maximo and Primavera applications is preferred
- Basic programming skills preferred (C++, C#, JAVA, .NET, VB, Linux and SQL)
- Creating and maintaining mobile applications (MOBI)
- Implementing, integrating, and supporting vendor application solutions
- Supporting both Web and thick client solutions
- Supporting applications in a Citrix environment
- Establishing highly credible relationships with customers and team members.
- Managing competing priorities and requirements
- Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.
- Nuclear plant computer application/system support is an advantage
Required Abilities include:
- Ability to learn in a dynamic and fast paced environment. Must also be capable of learning computer applications in a quick and efficient manner
- Ability to participate in on-call rotation and provide on-call support 24/7 during on-call weeks.
- Ability to lift moderate loads per the SNC Safety Manual guidelines
- Ability to work independently of direct supervision
- Ability and willingness to work at alternate locations on short-term, temporary basis (other plant sites, corp). Occasional travel will be required (