Location: Beaver Dam,WI, USA
Position Summary:
The IT Support and Systems Specialist position offers the opportunity to assist in User workstation and Network support at the direction of an experienced Network Administrator.
Duties & Responsibilities:
* Ability to resolve IT Helpdesk inquiries in a timely fashion.
* Knowledge of asset management including PC and printer installation, as well as a variety of document scanners, barcode scanners, and label printers.
* 0365 trouble shooting, training, and administration to include Teams, One Drive/SharePoint, Outlook
* CMMS management/operations/centralization/migrations
* PC configuration/deployment/upgrades
* Familiar with Meraki Networks
* DCS security/remote access
* Cyber Security
* Hosted VolP system experience
* Familiar with local admin workstations (no domain) environment and use of Admin by Request software
* Infrastructure support (on site cabling/connectivity)
* Ability to work independently and as a team.
* Ability to proficiently use ticketing system to document all help desk work.
* Fresh Service ticket desk support
* Ability to communicate with in-house employees, remote employees and vendors
* Comfortable in a Cloud Hosted environment
* Multi-location support experience
* Maintain the integrity of the network and user workstations.
* Resolve majority of user problems remotely.
Competencies
* Ability to react to IT inquiries in a timely fashion.
* Knowledge of Advanced Windows-based computer systems and technical knowledge of common hardware and software.
* Industry certifications a plus.
* Ability to communicate well with others.
* Knowledge of firewalls, network switches, routers, and network wiring.
* Ability to troubleshoot hardware and cabling issues.
* Ability to effectively manage time and travel to maximize productivity and minimize user disruption.
* Troubleshoot and resolve end-user desktop/laptop issues in a mixed Windows and Mac OS X environment (Majority Windows).
* Handle service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting.
* Provides support to end-users with systems and software problems and questions.
* Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follow safety guidelines and procedures in accordance to the job.
* Performs additional duties as assigned.
Qualifications:
* Associate degree in IT related field (Network Specialist, Computer Support Tech, or other related fields), or equivalent work experience.
* Knowledge of Advanced Windows-based computer systems and technical knowledge of windows hardware and network systems.
* 6+ months of work experience in a computer technician or helpdesk support environment.
Working Conditions & Physical Requirements:
* This position operates in a professional office setting.
* Ability to work effectively and efficiently both independently, and as part of a team.
* Ability to work off hours on occasion in order to facilitate repairs and upgrades without disrupting user's regular work.
* Ability to travel within the trade area on occasion.
* Must be able to sit for long periods of time and have the ability to stoop, bend, and reach on occasion.
* Must have the ability to type frequently throughout the day.