IT Support Engineer
: Job Details :

Take the next step in your IT career as an IT Systems Engineer with a supportive team, tons of room for career growth, competitive salary, and comprehensive benefits!Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L2 IT Engineer to become a part of our collaborative team. You'll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.*Position Highlights: ** $60,000+ scalable based upon experience* Retirement plan, PTO, health insurance benefits, and bonus plan* Hybrid work schedule after training completed* Friendly, people-focused management and technical mentors*What You'll Do: ** Support common business applications (O365) via email, phone, and on-site support for 100+ SMB's* Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)* Troubleshoot a wide variety of on-premises, and cloud environments* Oversee new and existing equipment, hardware, and software upgrades* Provide guidance to junior members of the team* Participate in implementing network security solutions.* Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues*Skills You'll Need: ** Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans* Confidence and commitment to top-tier customer service in a fast-paced environment* Ability to stay organized and follow tasks through to completion with accuracy* Willingness and ability to learn new applications and skills* 2+ years of hands-on PC support experience* Office 365 experience* Proficient knowledge of different hardware platforms, cloud services, and line of business applications*Ready to apply? ** Quick apply with your resumeOR* Get a head start on the application process through our online portal here:#IND123Job Type: Full-timePay: From $60,000.00 per yearBenefits:* 401(k)* Health insurance* Paid time off* Professional development assistanceSchedule:* 8 hour shift* Monday to FridayAbility to Commute:* Beachwood, OH 44122 (Required)Ability to Relocate:* Beachwood, OH 44122: Relocate before starting work (Preferred)Work Location: In person