IT Support Engineer
: Job Details :

Our enterprise-level client in Hornell, NY, has an immediate need for an IT Support Engineer. Please see below for full details--*Job Notes:*--6+ month contact / extendable and perm conversion possible with good performance.--ASAP start date--Onsite in Hornell, NY--Hours: 8am - 5pm (onsite 3 days per week - Monday, Wednesday, Thursday)--Drug & Background required.--Pay Rate = $25-28 w2 per hour depending on experience.*From the client:*• This is an onsite support role requiring the engineer to provide basic troubleshooting of all technical issues related to end users PC.• Troubleshoot and repair issues related to Microsoft Windows 10 and 11 SOE and Autopilot.• Support Office 365 products and work within Azure AD and Microsoft Endpoint Manager.• Troubleshoot and diagnose hardware issues and contact HP for warranty repair when needed.*Main Responsibilities:*• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.• Document and reports on work completed to ensure compliance with Company and Customer Procedures.• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.• Provide customer service to internal and external customers to ensure consistent experience.• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.*The Ideal Candidate:*• Able to follow instructions and procedures• Proven experience in IT Desktop Service environment.• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role• Demonstrates an organized approach to work.• Demonstrates customer service abilities• Routine administrative skills• Good interpersonal skills, basic literacy and numeracy skills• Demonstrates awareness of health and safety at work._*Why Choose Merge IT?*_We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name' - think big banks, big pharma, etc.).We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.Job Type: ContractPay: $25.00 - $28.00 per hourWork Location: In person