Role: IT Support Lead Engineer Location: Dallas TX/New York City - 5 Days Onsite in any of these locations Duration: Full Time Perm Salary: Negotiable Job Description Searching for an outstanding Support Engineer Technical Lead to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in engineering, deploying, and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration and mentorship of driven technology professionals will be necessary to deliver solutions built primarily on Microsoft technologies. Job Requirements
- Bachelor's degree, preferably in Management Information Systems or Computer Sciences.
- 6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment
- 2+ years engineering and implementing end user systems in an enterprise environment
- Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
- Install, configure, test, and maintain operating systems, application software, and management tools
- Experience managing projects including milestones and target completion dates
- Knowledge of desktop and server hardware, including performance optimization
- Familiarity with MDM/MAM solutions
- Fundamental knowledge of IP networking, routing, and system security
- Strong exposure to utilizing PowerShell in management of systems
- Proficiency in VOIP and SIP video conferencing technologies
- Excellent written and verbal communications skills and strong customer service experience
- Insatiable level of technical curiosity
- Availability for night and weekend on-call work as well as light travel
- Must be physically able to lift and carry computers and other related equipment of up to 50 lbs.
Beneficial Skills and Interests - Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
- Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
- Understanding of Unix/Linux especially RHEL and CentOS
- Basic understanding of coding best-practices and version control
- Usage of configuration management systems and automation technologies such as Ansible
- Exposure to JIRA and Confluence or similar suites or ticketing systems
- Software management including repackaging, scripted installations, and deployment
- Leading technical training, both one-on-one and in group sessions
- MCP/MCSE/CCNA or equivalent a plus
- Knowledge of the Securities and Trading industry