IT Support
: Job Details :

The Level 2 IT Support Technician is responsible for providing advanced technical support to end-users, resolving complex issues, and ensuring the smooth operation of IT systems. This role requires in-depth technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff.*Client Details*Top-tier firm. *Description** *Technical Support:** Provide second-level support for hardware, software, and network issues.* Troubleshoot and resolve complex technical problems escalated from Level 1 support.* Assist with the installation, configuration, and maintenance of IT equipment and software.* *Incident Management:** Log, track, and resolve incidents and service requests in a timely manner using the company's IT service management system.* Collaborate with other IT teams to resolve issues and improve processes.* Escalate unresolved issues to higher-level support or third-party vendors as necessary.* *System Maintenance:** Perform regular system checks and maintenance tasks to ensure the stability and performance of IT systems.* Assist with system updates, patches, and upgrades.* Monitor system performance and troubleshoot issues as needed.* *Documentation and Reporting:** Maintain accurate and up-to-date documentation of IT systems, processes, and procedures.* Generate reports on support activities, system performance, and incident resolution.* *User Training and Support:** Provide guidance and training to end-users on the use of IT systems and software.* Create and update user manuals, guides, and FAQs.* *Project Support:** Assist with IT projects, including system migrations, deployments, and upgrades.* Participate in the planning and implementation of new IT solutions.*Profile** Strong knowledge of Windows and macOS operating systems.* Proficiency in troubleshooting hardware and software issues.* Experience with network troubleshooting and basic network configuration.* Familiarity with IT service management tools (e.g., ServiceNow, JIRA).* Knowledge of Active Directory, Office 365, and common enterprise applications.*Job Offer*Competitive compensation. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.