Basic Functions (or Position Summary):
- As the first-line IT Support, you will be employee-oriented in order to provide prompt service to Systemair employees on-site (working remotely not possible). You will also be responsible to configure new computers using the pre-established parameters set by the IT manager and the IT Tech Group.
- The IT Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
RequirementsEssential Duties and Responsibilities:
- Serving as the first point of contact for all Systemair employees seeking technical assistance over the phone, email or in person.
- Providing technical support via Systemair's IT Ticket System, and responding within a timely manner.
- Install and configure computer hardware, operating systems and applications to pre-established parameters.
- Assist employees by diagnosing, troubleshooting and solving hardware & software issues.
- Assist in occasional production software upgrade projects.
*Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.*This position requires regular on-time attendance as outlined by Human Resources or your supervisor(s). The position also requires the ability to work independently or in a team setting. You will be expected to accept direction from your supervisor, management and subordinate personnel and to work amicably and productively with co-workers.Supervisory Responsibilities: None.Additional Position Information/Details: Education and Experience:
- Certificate in Information Technology or equivalent work experience.
- Working knowledge with a variety of software and applications.
- Team-oriented attitude to help other colleagues and departments with technical problems.
Skills:
- the ability to think logically, diagnose and resolve basic technical issues
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- Attention to detail.
Physical Demands: The physical demands described here and above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.Work Environment: The work environment characteristics described here and above are representative of those that an employee encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.