Our client, a forward-thinking organization, is looking for an IT Support Tech to provide essential support to employees across various locations, ensuring smooth desktop operations and rapid issue resolution. This full-time position is based in Morgantown, WV, with limited travel to office locations within the tri-state area.Key Responsibilities:
- Technical Troubleshooting: Address and resolve a range of desktop-related IT issues, spanning hardware, software, network, and application concerns raised by end-users.
- Maintenance & Optimization: Regularly perform updates and maintenance on desktop systems to enhance performance and ensure security compliance.
- Onboarding Support: Assist with setting up and configuring new workstations and accounts for incoming employees, helping them get started effectively.
- Multi-Channel Support: Provide clear, professional support through various channels, including phone, virtual meetings, email, and face-to-face interactions.
- Team Collaboration: Partner with other IT team members on large-scale projects like system upgrades or migrations, contributing to seamless transitions.
- Documentation & Records: Document support interactions accurately, maintaining organized records to streamline future support.
- Escalation & Research: Escalate complex issues as needed and stay informed on emerging technologies and industry standards.
- After-Hours & On-Call: Participate in on-call rotations and provide after-hours support when necessary to ensure consistent service availability.
- Vendor Coordination: Work with third-party vendors and service providers to handle specialized support needs and repairs.
- Audiovisual Support: Configure and troubleshoot AV equipment in conference rooms, ensuring effective presentations and meetings.
- Customer Service Focus: Maintain a professional, positive demeanor, delivering exceptional customer service.
- Security & Compliance: Follow all company IT security protocols and policies to safeguard systems and data integrity.
Desired Qualifications:
- Educational Background: Bachelor's degree in computer science or a related field is preferred; relevant experience will also be considered.
- Experience: A minimum of 2 years in a technical support or help desk role.
- Technical Proficiency: Strong skills with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and remote desktop support tools like TeamViewer, Remote Desktop, or FreshDesk.
- Account Management: Familiarity with Active Directory for managing user permissions and accounts.
- Fundamental IT Knowledge: Basic understanding of databases (e.g., SQL), servers (Windows Server, Linux), and networking (IP addressing, DHCP, DNS).
- Hardware & Software Skills: Solid understanding of computer hardware, software, and network fundamentals.
- Problem Solving: Excellent analytical and troubleshooting skills.
- Communication: Strong interpersonal and communication skills, both written and verbal.
- Independent & Collaborative: Ability to work independently and contribute as a reliable team member.
- Flexibility: Available for extended hours during critical phases, with the ability to manage light physical work, including lifting up to 25 pounds.
- Mobility: Able to travel to other office locations as needed, with approximately 5% travel expected.
Our client is excited to welcome an IT Technician with excellent troubleshooting skills, a collaborative spirit, and a strong commitment to quality support and customer service. If you're looking for an opportunity to make an impact, this could be the role for you!