IT Support
: Job Details :

Primary Job Function:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Collaborate with a Managed Service Provider and act as an escalation point for the MSP support technicians, ensuring end users receive the best possible service levels.Respond to queries in person, via phone, chat, or email.Install, modify, and repair computer hardware and software.Create and manage new user accounts among several systems.Maintain timely and accurate help desk request records using the ticketing system.Run diagnostic programs to resolve problems.Install computer peripherals for users.Follow up with customers to ensure issue resolution.Monitor licensing utilization and hardware inventory.Test pending software updates.Be an active learner, staying abreast of the latest IT trends and updates, continuously learning and improving technical skills.Collaborate with the team in technology rollouts/upgrades, ensuring a seamless transition.Assist in managing and maintaining hardware and software assets, including inventory, software licenses, and hardware configurations.Comply with security policies and procedures and assist in managing security incidents.Update, revise, and maintain IT Support-related documentation & Knowledge Base.Travel to other Strike facilities as required by the business, up to 20%Perform other duties as assigned.Experience:2+ years of experience in an IT support role.2 years of college/technical study in the field or equivalent education and experience combined. CompTIA A+ certification is preferred.Working knowledge of Windows Server Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and remote systems management tools.Experience configuring and troubleshooting desktops, laptops, and other office peripherals.Working knowledge of Microsoft Windows 10/11.Experience with Intune management, Autopilot provisioning, and Microsoft 365.Experience with technology rollouts/upgrades.Experience configuring and troubleshooting smartphones (Android, iOS).Previous experience utilizing a help desk ticketing system to record and track reported incidents.Demonstrated ability to deliver superior customer service is required.Scripting experience with PowerShell.

Desired Skills and ExperiencePrimary Job Function:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Collaborate with a Managed Service Provider and act as an escalation point for the MSP support technicians, ensuring end users receive the best possible service levels.Respond to queries in person, via phone, chat, or email.Install, modify, and repair computer hardware and software.Create and manage new user accounts among several systems.Maintain timely and accurate help desk request records using the ticketing system.Run diagnostic programs to resolve problems.Install computer peripherals for users.Follow up with customers to ensure issue resolution.Monitor licensing utilization and hardware inventory.Test pending software updates.Be an active learner, staying abreast of the latest IT trends and updates, continuously learning and improving technical skills.Collaborate with the team in technology rollouts/upgrades, ensuring a seamless transition.Assist in managing and maintaining hardware and software assets, including inventory, software licenses, and hardware configurations.Comply with security policies and procedures and assist in managing security incidents.Update, revise, and maintain IT Support-related documentation & Knowledge Base.Travel to other Strike facilities as required by the business, up to 20%Perform other duties as assigned.Experience:2+ years of experience in an IT support role.2 years of college/technical study in the field or equivalent education and experience combined. CompTIA A+ certification is preferred.Working knowledge of Windows Server Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and remote systems management tools.Experience configuring and troubleshooting desktops, laptops, and other office peripherals.Working knowledge of Microsoft Windows 10/11.Experience with Intune management, Autopilot provisioning, and Microsoft 365.Experience with technology rollouts/upgrades.Experience configuring and troubleshooting smartphones (Android, iOS).Previous experience utilizing a help desk ticketing system to record and track reported incidents.Demonstrated ability to deliver superior customer service is required.Scripting experience with PowerShell.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.