Job Summary:
- The IT Support Local Lead will play a key role in ensuring the smooth and efficient operation of IT services within our manufacturing plant.
- This position requires a proactive individual who is skilled in troubleshooting, maintaining IT systems, and providing technical support to our teams.
- This individual will work closely with both the Corporate IT department and Local Engineering and Manufacturing staff to address technology needs, implement solutions, and enhance productivity.
Responsibilities:
- Provide first-line support for hardware and software issues encountered by local staff.
- Identify and coordinate with local external resources for support of hardware, and other local needs.
- Maintain and troubleshoot network systems and devices (including printers, computers, servers, and network systems).
- Assist with the installation and configuration of new IT equipment, including servers, network infrastructure, user devices and workstations.
- Collaborate with Corporate IT management to ensure effective local implementation of IT policies and procedures.
- Conduct regular system inspections and performance monitoring to identify potential issues before they escalate.
- Train employees on new technologies and software, ensuring they understand essential IT systems and support processes.
- Assist in the deployment of technology projects, including software updates, system upgrades, and new software installations.
- Maintain documentation for IT processes, user guides, and technical specifications.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience (equivalent experience requires at least 3 years).
- 2+ years of experience in a technology support role, preferably within a manufacturing or industrial environment.
- Strong understanding of networking concepts, hardware configurations, and software applications.
- Excellent problem-solving abilities and attention to detail.
- Strong communication skills, with the ability to explain technical concepts to non-technical staff.
- Experience with manufacturing systems (e.g., ERP, MRP systems) is a plus.
- Relevant certifications are advantageous.
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.