Location: Glens Falls,NY, USA
**Do you have IT Support experience? Are you looking for an opportunity to lead and manage a team (Tier 1 and Tier 2)? If so, Alaant Workforce Solutions has an opportunity with a top financial organization in the capital region!**
**Hours and Benefits for the IT Support Manager:**
+ On-site Monday-Friday
+ $65,000 - $85,000
+ Paid Time Off, plus paid Holidays
+ 401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!
+ Medical, Dental and Vision insurance
**Responsibilities for the IT Support Manager:**
+ **IT Support and Operations Management** **:**
+ Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.
+ **Training and Development** **:**
+ Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.
+ **Vendor and Technology Management** **:**
+ Maintain relationships with vendors, manage technology updates, and handle user account administration in Active Directory.
+ **Team Leadership** **:**
+ Lead and mentor the IT support team, ensuring performance standards, resource availability, and continuous improvement.
**Requirements for the IT Support Manager:**
+ Bachelors Degree in information technology-related field or equivalent experience required.
+ 5+ years of support experience required, supervisory experience preferred!
+ Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.
**For more details on this role contact:**
**Alex Cosmer (he/him), Sr. Talent Acquisition Manager, ...@alaant.com or (518) ###-####**
_Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies._
_This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews._
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**At Alaant we believe in People First! We Care. We Listen & We Support.**
**www.alaant.com**