Location: all cities,TX, USA
IT Support Specialist Job Details Level Experienced Job Location Corporate - Brenham, TX Position Type Full Time Travel Percentage Negligible Job Shift Day Job Category Information Technology User Support Specialist Job Description **Overview**
WCTractor is an established equipment dealership with ten locations all over Texas. When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader.
**User Support Specialist Summary**
As a User Support Specialist with WCTractor, you will provide technical assistant to computer end users. Responsibilities include, but **are not limited to:**
* Answer questions or resolve computer issues for clients in person, via telephone or electronically.
* Provide assistance concerning the use of computer hardware and software including but not limited to printing, installation, word processing, electronic mail, and operating systems
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software
* Maintain records of daily data communication transactions, problems and remedial actions taken
* Provide timely and efficient customer service to end users
User Support Specialist Qualifications **Qualifications**
* Minimum Associates Degree in Computer information systems or equivalent or equivalent knowledge/skills/experience
* 2+ years work experience in a Computer or Networking role
* Ability to follow directions, both written and verbal
* Ability to complete assigned tasks in a limited time frame
* Attention to detail
* Excellent communication and customer service skills
* Good organizational skills with ability to multi-task
* General computer skills
**Working Conditions**
* Work normally performed in an office setting. May be required to work outside normal business hours and on weekends
* Ability to handle job stress and interact effectively with others in the workplace
* Must maintain a valid state drivers license with a clean driving record in order to visit WCT locations
* May require ability to travel
**Physical Requirements**
* Ability to perform light to medium lifting as necessary.
* Significant walking up to a mile at a time occasionally.
* Standing or sitting for long periods of time during orientation or training.