Location: Laughlin,NV, USA
Caesars Entertainment is looking for an IT Support Specialist to provide technical software, hardware, and network problem resolution to users as part of the Laughlin IT Property Operations team.
Job Duties and Responsibilities:
* Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
* Clearly communicate technical solutions in a user-friendly, professional manner
* Provide one-on-one end user training on basic workstation and peripheral device usage.
* Assist Network Technicians
* Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,
* Conduct hardware and software inventory database maintenance and reporting
* Operates the computer system in response to the computer time usage schedule
* Produce output reports for user departments
* Maintain job logs
* Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover
* Reports all hardware and software malfunctions to the proper vendor in a timely manner
* Provides Family Style Service at all times.
* May perform other duties as assigned
Minimum Qualifications
* High school diploma or equivalent experience preferred
* 1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition.
* Must have excellent communication skills
* Required to perform the customer service standards of the department
* Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.? They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
As a part of the employment process, finalist candidates will be required to complete a background check upon offer acceptance.