Location: Rocky Hill,CT, USA
We Shape the Future of Aviation - one in three planes flies with MTU technology. We work hard to keep growing - not just for tomorrow or next week, but for generations to come. Join us to shape your career and the future of aviation.MTU Aero Engines North America, Inc. is seeking an IT Support Specialist to provide frontline support and manage IT tickets for our organization. As a member of a small team, the ideal candidate will be the first point of contact for technical support and responsible for resolving a range of technical issues. The IT Support Specialist will have the opportunity to contribute to larger IT projects and collaborate with both local and global teams based in the Munich, Germany headquarters.Key Responsibilities:Provide direct IT support to end users, including troubleshooting and resolving technical issues.Manage and prioritize IT service tickets, ensuring timely resolution and excellent user satisfaction.Maintain, monitor, and support IT applications, hardware, and systems used by the organization.Collaborate closely with IT colleagues in Munich, Germany to support global initiatives and processes.Document IT processes, procedures, and solutions; ensure accurate record-keeping within MTUs ticket system.Manage and maintain IT inventories to ensure users have the necessary tools and equipment.Assist in larger IT projects, providing technical support; gain learning opportunities from senior team members.Ensure all IT activities align with company policies and security protocols.Competencies:Strong troubleshooting skills for Windows operating systems (Windows 10 and 11), Microsoft 365 environments, printers, and mobile devices (iPhones).Working knowledge of Microsoft Active Directory, Office 365 support, and Windows OS.Experience in basic network infrastructure (e.g., routers, switches, controllers, wireless access points, and firewalls).Ability to communicate technical issues clearly to non-technical users, both verbally and in writing.Critical thinking and problem-solving skills, with an ability to research and recommend technical solutions.Excellent organizational skills; attention to detail with managing tickets and documenting processes.Strong customer service skills, both over the phone and in person, with a proactive approach to user support.Ability to manage IT assets within both cloud and on premise systems.Proven ability to work effectively with both local and global teams.Self-motivated, well-organized, and detail-oriented.Requirements for this position include:Minimum1 year of hands-on IT support experience in a user-facing role.Associates Degree in related field (preferred)Experience working within a multi-site or headquarters-satellite office environment (preferred)Demonstrated professionalism, confidence, and diplomacy in building relationships with stakeholders.Willingness to travel internationally (Munich, Germany) up to one time per yearEligible to work in the United States without SponsorshipYour Future at MTU Starts Here!Ready to give your career a boost?Send us your complete application by listing your earliest possible start date. We look forward to getting to know you.MTU AENA is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.For more information and additional resources on EEO is the Law, please visit:MTU Aero Engines North America, Inc. endeavors to make www.mtuusa.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resource at 860-###-####. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.* *