IT Support Specialist
: Job Details :

** Han-Tek**

** IT Support Specialist**

Honeoye Falls, NY 14472

****IT SUPPORT SPECIALIST****

****JOB SUMMARY****

**The IT Support Specialist coordinates all IT-related activities for Han-Tek Inc.**

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****ESSENTIAL JOB DUTIES & RESPONSIBILITIES****

* Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.

* Coordinates third-party maintenance for network hardware, software, and telecommunications services.

* Stay abreast of advances in technology.

* Instructs users in the use of equipment, software, and manuals.

* Evaluate IT-related proposals to assess project feasibility and requirements.

* Recommends or performs minor remedial actions to correct problems.

* Coordinates activities with help desk, network services, or other information systems groups.

* Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

* Installs or assists service personnel in the installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

* Replaces defective or inadequate software packages.

* Refers major hardware problems to service personnel for correction.

* Assists in backup, security, and user help systems.

* Interfaces with management to implement IT components of organizational goals, policies, and procedures.

* Develop training materials and procedures, or train users in the proper use of hardware or software.

* Other duties may be assigned.

****EDUCATION AND EXPERIENCE REQUIREMENTS****

* High School education or equivalent.

* 2+ years of IT support experience, required

* Able to be the proactive troubleshooter and first line of defense before referring things to BriteStar.

* Possess strong communication and organizational skills.

* Detail-oriented.

* Strategic thinker.

* Able to work with all Microsoft program software.

* Use of computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

* Website and other IT-related development talents.

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**Department:** Administration

**Classification:** Full-Time

**Status:** Non-Exempt

**Date Created/Revised:** 11/29/2021

**Reports To:** CFO