IT Support Specialist
: Job Details :

**IT Support Specialist**

at Cedar New York HQ **The Role**

Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps tackle the critical challenges of patient billing and payment. Our technology improves the overall experience of patient engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

Cedar is looking for an **IT Support Specialist - Level 2** to provide industry-leading support to all of our Cedar employees. They will work closely with our Level 1 team providing assistance with escalations, advanced troubleshooting, technical writing, and root cause analysis. They will assist with all end-user deployed systems as well as our internal networking and security efforts. The candidate will collaborate closely with all members of the IT team with superb communication and documentation at the forefront. This role provides an outstanding opportunity for growth within the IT industry and multiple career development paths.

**Responsibilities**

* Provide escalated desktop and application support to all Cedar employees

* Identify trending technical issues and coordinate solution efforts

* Support, learn, and maintain all internal IT services and equipment

* Participate in inventory management and continued improvement

* Enhancing our Jira and Confluence Environments to meet growing company standards

* Develop and lead training incentives for software deployments

* Mentor L1 staff for their continued growth and development

* Assist with building computer management workflows that will scale to hundreds or thousands of devices using Jamf

* Work with Compliance/Security to secure laptops and office networks

* Assisting with office build-outs and the planning phases

* Proactively identify the need for technical documentation and create as needed

* Onboard new employees and assist with new computer configurations/errors

* Provide after-hours support that has been raised from the L1 team

**Required Skills & Experience**

* 3+ years in a Helpdesk/IT environment

* Significant experience with a ticketing system such as Jira, Service Now, or ZenDesk

* Experience administering and maintaining in office video conferencing technology and hardware such as video cameras, microphones and audio

* Exposure to various SaaS platforms and administration (Office 365, Zoom, Slack, etc.)

* Experienced in MacOS administration, knowledge of the operating system and automated software installation

* Experience with automation solutions such as Jamf, Fleetsmith, InTune or other MDM solutions, a Jamf certification a plus

* Superior communication skills, problem-solving ability, detail oriented, and exceptional customer service skills

* Ability to prioritize and communicate expectations to end-users including our VIPs

* Positive attitude and a committed team player

* Willing to learn coding skills throughout your tenure

**Required Competencies**

* Willingness to work out of our Cedar NYC Office (Requires COVID-19 Vaccination)

* Superb written and verbal communication skills

* Excellent customer follow-up and interpersonal abilities

* Experience working in a fast-paced environment with sometimes shifting priorities

* Empathic, communicative, and forward thinking approach

* Ability to lift at least 50lbs

* Availability to work on an after-hours on-call rotation - (uncommon but required)

* Availability to travel to other offices (rare occasions)

* An opportunity to work with is scaling very rapidly, engaging with millions of patients per year, and growing at a rate of 360% YoY as of January 2021

* The chance to build IT Systems from the ground up and help assist with defining Cedar IT

* A professional growth opportunity with exposure to various systems at a rapid pace

* The ability to impact the growth of our company, we value all comments and suggestions

* Transparency across teams and interaction with multiple departments leading to career growth opportunity

* Open door policies to management within the organization

* Competitive pay, employer-paid healthcare, free lunches (and snacks), stock options

**Applicants must be currently authorized to work in the United States on a full-time basis.**

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