Location: New York,NY, USA
**IT Support Specialist**
at dv01 New York, NY (Remote) * Provide technical support services to internal end users remotely with problems or issues related to information technology services including but not limited to applications, workstations, collaboration services, and network services through slack and email submission.
* Provide timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel.
* Create and provide case status updates utilizing the internal ticketing system to management and end users.
* Maintain system functionality by monitoring MDM alerts and notices
* Create and maintain documentation in the dv01 Knowledge Management System
Able to work in a team-based environment with the ability to function with
independent discretion. * Experienced with 1-3 years of systems and cloud infrastructure support
* Maintaining technical skills in your field of expertise, keeping abreast of developments in technology and solutions.
* Good at problem solving and troubleshooting skills.
* Excellent written and verbal communications, a self-starter, works well with teams.
* Experienced in a mixed fleet IT environment (Mac and Windows).
* Knowledgeable of WAN and LAN Concepts, interfaces, protocols, and topology.
* Plus if you are certified in Windows or MacOS support.
dv01 is lifting the curtain on the largest financial market in the world: structured finance. The $16+ trillion market is the backbone of everyday activities that empower financial freedom, from consolidating credit card debt and refinancing student loans, to buying a home and starting a small business.
dv01s data analytics platform brings unparalleled transparency into investment performance and risk for lenders and Wall Street investors in structured products. As a data-first company, we wrangle critical loan data and build modern analytical tools that enable strategic decision-making for responsible lending. In a nutshell, we're helping prevent a repeat of the 2008 global financial crisis by offering the data and tools required to make smarter, data-driven decisions resulting in a safer world for all of us.
More than 400 of the largest financial institutions use dv01 for our coverage of over 75 million loans spanning mortgages, personal loans, auto, buy-now-pay-later programs, small business, and student loans. dv01 continues to expand coverage of new markets, adding loans monthly, and developing new technologies for the structured products universe.
To get a better idea of what a year at dv01 looks like, check out our 2021 Year in Review page here: If that looks like fun to you, get in touch because we'd love to hear from you.
**You will:**
**You are:**
**BENEFITS & PERKS:**
* Highly collaborative culture (weekly town halls, virtual cross-team coffee hour)
* Almost 100% paid benefits (medical/dental/vision)
* Continuous learning (prototype/hackathon day, brunch & learns, Scala overviews)
* Weekly $100 lunch allowance
* Free premium Equinox membership or $1,500 annual fitness fund
* $1,000 Learning & Development Fund
* In-house personal and performance development coach
* Unlimited PTO
* Company virtual and in-person outings (social distance safe picnics, happy hours, team qi gong, book club, etc.)
dv01 is an equal opportunity employer and all qualified applicants and employees will receive consideration for employment opportunities without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin or ancestry, citizenship, veteran status, membership in the uniformed services, disability, genetic information or any other basis protected by applicable law.
Location (City) *
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in dv01s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
* Autism
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
* Blind or low vision
* Cancer
* Cardiovascular or heart disease
* Celiac disease
* Cerebral palsy
* Deaf or hard of hearing
* Depression or anxiety
* Diabetes
* Epilepsy
* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
* Intellectual disability
* Missing limbs or partially missing limbs
* Nervous system condition for exampl