IT Support Specialist
: Job Details :

**IT Support Specialist**

Lowe

Los Angeles

California

Job Overview

The IT Support Specialist is responsible for acting as first level support for all general IT issues by providing prompt, knowledgeable and courteous support to all end users. This position will also function as part of the IT department to ensure system security and availability standards and procedures are adhered to.

Essential Functions

* Communicate clearly written, in person, by telephone, or video conferencing

* Evaluate critical and non-critical issues as needed and to properly maintain/respond/assign tickets in a methodical, timely and organized manner.

* Provide detailed documented history of all incidents in the ticketing system. Including diagnostics performed and successful solutions.

* Support desktops, laptops, mobile devices, other hardware/software, and offline systems directly and/or remotely.

* Ensure the security, privacy and proper usage of company-provided assets.

* Keep the department Systems Change Management documentation up to date to maintain assurance of accurate system integrity.

Qualifications

* Education: Associate degree or completion of a specialized course of study at a business or trade school.

* Experience: Minimum of 6 months to two years of prior help desk or technical support

* Experience with SharePoint online (or minimum SharePoint server 2016, 2019).

* Candidates must have experience in a similar role or they must possess knowledge, experience, and abilities to successfully perform the responsibilities listed above.

* Working knowledge of computer networking or operation concepts, means, and practices

* This job description is not a complete statement of all duties and responsibilities comprising this position.

Area of Interest

Information Technology

Job Type

Full Time

Type of Position

Hourly Position

Req ID

32718BR

Company Introduction

Lowe is a leading national real estate company, privately owned by a group of active and retired employees, with 47 years of real estate investment, development and management experience. We uncover and deliver value beyond what might be expected from a traditional real estate company. We value collaboration and partnership with others, welcoming new ideas and perspectives. Since 1972, Lowe has acquired, developed or managed in excess of $29 billion in real estate assets as we pursue our mission to build value in real estate by creating innovative, lasting environments and meaningful experiences that connect people and place. We are headquartered in Los Angeles and have regional offices in Oakland, San Diego, Irvine, Denver, Seattle, Washington, DC., and Charleston.

** IT Support Specialist | Lowe DHR**