Location: New York,NY, USA
**IT Support Specialist**
at Regent, L.P. New York, NY Regent is a global private equity firm focused on acquiring businesses and realizing exponential growth through operational improvements and strategic capital deployment. Since its inception, Regent has successfully acquired businesses from leading Fortune 500 and large-cap companies around the globe. Our investments span the globe and operate in a wide array of industry verticals.
MCO is the operational infrastructure of Regents portfolio companies and an integral part of the overall firms approach to value creation. Our core mission is to generate value for every one of our stakeholders by developing and delivering sustainable operational performance within our portfolio. We work with change-oriented executives to assist them in making smarter decisions, translate those decisions into actions and deliver the lasting success they need. MCO has the capacity, capability, and scale to support complex, global businesses.
Were looking for an IT Support Specialist to play a pivotal role for our IT department. This individual will sit onsite at our New York office and provide both onsite desktop support, as well as assist with remote support for our portfolio companies and retail organization. This position will report to our Techincal Support Manager and their responsibilities will include, but are not limited to:
* Installing and updating servers/workstations and software packages, resolving any issues occurring during the process
* Testing and troubleshooting workstations, laptops, network and other hardware devices
* Maintaining the security of the servers and the overall network of the company
* Providing guidance to 1000+ end-users and ensuring the complete resolution of problems
* Working with the IT team towards the completion of new projects and the implementation of new systems
* Overseeing, leading, and supervising technology support efforts and solutions across the firm
* Identifying and creating best practice helpdesk, call center, and technology support methodologies
* Will be participating in On-call rotation that may include some weekends
* Provide basic day to day retail support for all technologies within the store
**Requirements:**
* Bachelors Degree in Information Technology or a related field preferred
* 2+ years of experience with IT support in an enterprise environment
* Strong experience providing support in both a Mac and Windows/PC environment
* Strong knowledge of Azure AD
* Knowledge of VMware, task manager, and similar tools
* Network troubleshooting skills
* Ability to diagnose issues and provide solutions in a timely manner
* Ability to effectively work under pressure
* Excellent time management and organizational skills
* Dynamic 365 Commerce/POS experience a plus