IT Support Specialist
: Job Details :

Condair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments. Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in 50 locations worldwide. As we expand into the greater Richmond, Virginia region we will be seeking motivated, skilled people to join our team. Come enhance your career today! Learn more about us: www.condairgroup.com Purpose of Role Condair's IT Support Specialist role is a professional who is responsible for analyzing, troubleshooting, and evaluating technology issues. This role includes providing support to staff in person and remote primarily to users in North America but also around the world. Several key roles include maintaining IT systems, Installing and configuring computer hardware, software and ensuring IT services are always online and available. This support role also has a secondary component supporting Condair's MS Teams Telephony component from a global perspective. This consists of deploying, maintaining and supporting teams Telephony systems for all local Condair business entities. ​ Requirements, Key Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Primary first and second level IT support for Condair locations in North America in a face-to-face capacity, over the phone or via remote desktop software Provide technical support and training to end-users, address issues related to the Microsoft 365 suite and standard applications defined by Condair Install and maintain Windows clients, primarily via MS Intune Manage user accounts, licenses, and access controls across the M365 platform and IT landscape Monitor hardware, software, network availability and user support requests using Condair' predefined toolsets including asset management Maintain and operate critical manufacturing printing equipment including Zebra label printers, copiers, and other printing solutions Advise and support users in corporate projects that have IT related components ensuring best practices are followed and projects are inline with Condair global standards Participation in global IT projects, team meetings, including migrations, software rollouts, hardware replenishments, etc. Staying current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency Professional Skills, Qualifications, and Competencies: Education and Experience: 3-5 years of experience as an IT support specialist Hands-on experience in the field supporting and maintaining IT infrastructure including Servers, Computer Peripherals, Printers (Zebra) is required Language Skills: English written and spoken Reasoning Ability: Analyzing technical problems and identifying patterns Evaluating possible solutions and their potential impact Making decisions based on logical analysis and available data Troubleshooting issues methodically and efficiently Certificates/Licenses: Microsoft, Cisco, CompTIA and certifications a bonus but not required​​ Benefits: Medical benefits Dental benefits Vision benefits Long-term disability insurance Short-term disability insurance Life insurance/AD&D 401K Paid vacation Paid sick leave Personal CharacteristicsTeamwork Balances team and individual responsibilities Exhibits objectivity and openness to other's views Gives and welcomes feedback Offers to help others to achieve common goals Drive Exhibits a drive to do all work required to achieve success Aims to do the right thing without being told Ethics Works with integrity and strong morals/ethics ​ Professionalism Approaches others in a tactful manner Reacts well under pressure and follows through on commitments Treats others with respect and consideration regardless of their position Accepts responsibility for own actions and asks for help when needed Safety Observes safety and security procedures Uses equipment and materials properly and as instructed Dependability Is consistently at work and on time and completes work in a timely manner Able to deal with change, delays, and unexpected events PandoLogic. Category: Technology, Keywords: IT Support Specialist