IT Support Specialist
: Job Details :

RSM's unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR and the Atlantic magazine as one of the players in the Math Revolution and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject.

RSM is growing and hiring an IT Support Specialist to support our North California region

Core Competencies:

* Exceptional oral and written communication skills

* Strong technical knowledge and troubleshooting abilities

* Capable of multitasking and effectively prioritizing tasks

Key Responsibilities:

* Diagnose and resolve hardware and software issues across various systems, including computers, printers, VOIP phones, IP cameras, projectors, and other supported devices

* Understand and apply knowledge of network architecture and building network systems

* Possess a foundational understanding of AWS and VPN services

* Manage and respond to technical support requests via email, ticketing systems, and phone calls

* Oversee and maintain the company's VOIP phone system

* Track and resolve issues reported through the company's ticketing system

* Collaborate with third-party vendors, including those for copy machines, VOIP systems, and internet services

* Administer servers, including managing Active Directory, Group Policy, and server virtualization

* Perform regular server backups and data restoration; handle installation, diagnostics, configuration, and repair of hardware and software

* Maintain and manage firewalls (Cisco, Sophos) and other network devices

* Procure required hardware, software, and licenses for the company

* Travel as needed to support IT needs at other company branches in different states

Preferred Qualifications:

* Bachelor's degree in Computer Science, Engineering, or a related technical field

* Minimum of 2 years of relevant experience in progressively responsible IT roles

* Strong written and verbal communication skills

* Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

* Excellent organizational skills with strong attention to detail

* Capable of working independently and achieving results with minimal supervision

* Self-motivated and team-oriented with a strong desire to collaborate and contribute

* Demonstrated hands-on approach to problem-solving with a practical, results-driven attitude

* Strong analytical skills with the ability to think critically and creatively

* Flexibility to work beyond regular business hours when needed

This role offers the opportunity to contribute to a dynamic IT environment while ensuring the organization's smooth operation of technology systems.