The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. RESPONSIBILITIES
- Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs.
- Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency.
- Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss.
- Evaluate and implement new hardware and software to meet operational needs and improve system performance.
- Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies.
- Collaborate with internal teams and external vendors on cross-functional IT initiatives.
- Provide technical support to staff members, troubleshooting and resolving issues as they arise.
- Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes.
- Perform other related duties as assigned.
EDUCATION & SKILLS REQUIRED
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security.
- Excellent problem-solving and analytical skills with attention to detail.
- Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
- Self-motivated and capable of working independently as well as part of a team.
- Excellent written and verbal communication skills in English.
- Ability to learn and adapt quickly to evolving technologies and organizational needs.
- Experience with technical writing and documentation, with proficiency in IT tools and systems.
WHAT WE'LL DO FOR YOU We provide our employees:
- Free Health Insurance
- Industry best paid vacation and holidays
- Tire and auto repair discounts
- Gym Membership Reimbursement
- Affordable dental and vision insurance
- Life & short-term disability insurance
- 401K
- Predictable Schedules
- Energy filled, busy shops
- A clean, professional work environment with a team that wants to see you succeed
- A company culture designed to support your career growth
WHO WE ARE Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner.Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke-free, drug-free environment. Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.