Location: Jacksonville,FL, USA
IT Support Specialist
Department: IVS
Employment Type: Full Time
Location: Jacksonville, FL
Compensation: $45,000 - $55,000 / year
Description
As an IT Support Specialist, you will work closely with both on-site and remote user support. You will support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Support Specialist you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues at multiple sites.
Position Overview
What you will be doing as an IT Support Specialist:
* Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
* Monitor Windows server and server application performance and resolve issues.
* Support Microsoft Windows server and Public Cloud technologies - latest operating systems, exchange, DNS and Active Directory and Identity management
* Monitor network performance and resolve issues with local and carrier level connectivity.
* Produce, maintain and update technical documentation.
* Typical Week: 20% Windows server support, 60% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings.
* Work remotely and in-person as needed in the greater Jacksonville area
You're a great candidate if you have...
* Bachelor's Degree, business related field preferred, or equivalent experience
* 1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment. Specifics include:
* All current Microsoft Desktop Operating Systems
* Microsoft Windows Server and Exchange server/enterprise mailing systems (latest OS)
* Microsoft public cloud services
* Active Directory
* Experience with XenApp, Azure Virtual Desktop or other VDI technologies preferred, but not required.
* Microsoft Certified Professional Status preferred
* Flexibility to accommodate after-hours and weekend client and team member needs
* Strong verbal and written communication skills
* Excellent customer service skills
Benefits and Perks of working here as an IT Support Specialist:
* WFH Flexibility
* Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
* Focus on Work/Life Balance
* We match 4% on your 401K
* Comprehensive benefits package which includes paid life insurance and paid long-term disability
* Peerfit membership - providing free sessions at local gyms and studios
* Paid maternity, paternity and foster leave
* Paid certifications and training days, virtual lab for hands on training
* Career path road-mapping
* $200 spend in our iVenture Company Store on your anniversary year with us!
* Quarterly team outings
* Real culture initiatives and recognition, not just pizza parties
* 360-degree feedback. You talk, we listen.
* iVenture is nationally certified as a Great Place to Work by our team because of our commitment to an employee-focused culture.
Additional Information:
* Valid driver's license and insurance with reliable transportation. This position will require local client travel.
* Smoking is prohibited at all client sites and iVenture offices