IT Support Specialist
: Job Details :

Blind Care Foundation, a Michigan non-profit inclusive digital transformation IT systems company and a leading outsourced provider of talented diversified IT professionals, is currently searching a motivated and career-minded individual to join our team as an IT Support Specialist at our Livonia office in Southeastern Michigan. We are looking for the following characteristics / skills: Provide IT support to a designated territory and respond to all customer IT hardware and software service requests within that territory while developing and maintaining a trusting relationship with the clients. As an IT Support Specialist, you will also provide technical assistance within our IT department with our hardware and software support requests as well as assist in various special projects. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service. Candidate must be open to travel to our clients' sites, industry events and trade shows as needed. Responsibilities : Function as the first-level contact for all Information Technology Help Desk issues received via our Ticket System. Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques and external resources. Provide in-depth communication when working on IT-related tickets between you, IT personnel and any other persons involved for each ticket. Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques. Recommend modifications to IT Support procedures in order to enhance the service provided by the department Qualifications : The qualified candidate will possess a minimum education of no less than a 4-year degree and 1-2 years of on-the-job experience in a related field Organization, strong written and verbal communication skills, a high level of detail, and the ability to develop lasting professional relationships will be favorably considered. The successful candidate must be a strong team player, with a full understanding of confidentiality agreements and proprietary information. Requirements:A 4-year degree or equivalent required At least two years of experience as an IT Support Specialist or Technical Support Specialist in a large professional services environment preferred. Ability to provide after-hours and weekend on-call support. Knowledge of computer network hardware, software and peripherals. Strong written and verbal communications skills and the ability to provide exceptional internal and external communication. Shows initiative, motivation and can work independently, or as a team member, to resolve problems. Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)Must be able to operate a company vehicleMust have a clean driving recordMust have commitment to our mission of providing opportunities for people who are blind, visually impaired, deaf-blind, or multi-disabledMust have good written and verbal communication skills Mailing address for resumes Please mail us a copy of your current resume at the following address:Blind Care Foundation Inc._______________________________________________ Or you may email your current resume to us at : Human Resources All applicants applying for our job openings must be authorized to work in USA._______________________________________________ Our Vision Our vision is a world where visually impaired and partially sighted people of all ages have an equal opportunity to fulfill their dreams, to function at their highest potential and be equal contributing citizens that enjoy all the advantages of a full, independent life. Our Mission The mission of BlindCare Foundation is to provide opportunities to individuals who are blind or visually impaired to achieve employment, and/or achieve maximum and meaningful personal and economic independence in life. We promise to provide:Create and grow employment opportunities for people who are blind or visually impaired.Provide the best, and most cost-effective inclusive digital transformation solutions and friendly customer service.Be the leading voice in educating businesses on how to create, design, and build accessible workplaces for the blind and visually impaired.Balance job creation, capital investments, and profitability while adhering to regulatory requirements.create awareness in the business community about creating an inclusive workforce that includes blind and visually impaired individuals.Create an open, collaborative environment that fosters innovative business ideas, engages employees, and adds a true sense of belonging.We, at BlindCare Foundation, Look forward to Providing our employees and clients the best value for their relationship with us. Equal Opportunity and Affirmative Action employer - Notice Blind Care Foundation, Inc is an Equal Opportunity/Affirmative Action employer. We actively seek to develop greater levels of diversity in our workforce and in our pipeline of future employees. All qualified candidates will receive consideration for employment without regard to any disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. Foundation's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster .Foundation is in compliance with equal employment laws and regulations: Title VII of the Civil Rights Act as amended, VEVRAA, Section 503 of the Rehabilitation Act and the ADA and Executive Orders 11246 and 13166.BlindCare Foundation is committed to the principle(s) of equal opportunity and does not discriminate in the composition of its Board of Directors, employment, or operations on the basis of actual or perceived race, color, national origin, religion or belief, sex (including pregnancy & gender identity), disability, medical condition, military service or veteran status, age, marital/parental/family status, genetic information, sexual orientation, employment status, political affiliation, retaliation, other non-meritorious factor(s), or any status or information protected by applicable law(s).If you are an individual with a disability, a disabled veteran, or a wounded warrior or with limited English proficiency and you are unable or limited in your ability to access or use our site because of your disability, you may request a reasonable accommodation by contacting us via email  or calling us at 248-###-####. Please note: We will respond only to requests for accommodation due to a disability. Accommodation Notice Blind Care Foundation strives to make applying for jobs accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Human Resources department at 248-###-#### or email us at hr@. Please note: This contact information is for accommodation requests only and should not be used to inquire about the status of applications. Core Values at BlindCare Foundation At BlindCare Foundation, we understand Quality is vital to the success of our organization. We are committed to maintaining, always, the highest standards of behavior and professional integrity. Our simple and straightforward values are:Support and Celebrate Upward MobilityProvide World Class Service to Our CustomersEnsure Honor and Integrity in All That We Doeffecting systemic change to ensure a legacy of inclusion, empowerment and accessibility for those with any impairmentsDiversify and Innovate Our BusinessBuild Trust with Open and Honest CommunicationEmbrace and Drive ChangeChallenge the Unlimited Potential of Our PeopleWe, at BlindCare Foundation, Look forward to Providing our employees and clients the best value for their relationship with us.#J-18808-Ljbffr